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Physical SIM Activation Customer Journey

Marco Vallano avatar
Written by Marco Vallano
Updated over 3 weeks ago

Scenario 1: I received a physical SIM, but I don’t have an account yet

Step 1: Sign Up on the Website

Visit Husky Mobile and select sign in to either fan sign in or student sign in.

Step 2: Choose a Plan

You can either:

  • Select a plan under the (plan section for students), or (plan section for fans).

  • On the desktop version, click the human icon to go to the portal sign in page - for student & for fan.

    On the mobile version, tap the hamburger icon in the upper right corner, select log in, and then click "New to Husky Mobile?"

Step 3: Plan Selection and SIM Option

You'll be asked to choose a plan, where inclusions are displayed. Then, select your SIM option:

Step 4: Account Creation

You'll be asked to provide your account information to create your Husky Mobile account.

Step 5: Checkout and Payment

  • Proceed and complete the payment process.

Once the payment is successful, the activation process will begin.

Step 6: Activate and Install Your SIM Card

  1. Your dashboard will prompt you to activate your line. Click 'Start activation'.

  2. Confirm your service address. Please note that this must be a valid U.S. address.

  3. Choose whether to transfer/port-in your number or get a new number.

  4. Confirm whether your device is under a contract. Choose 'Physical SIM' as your SIM type, then click 'I have my Husky Mobile SIM'.

  5. Enter your SIM’s ICCID number, found on the lower-left corner of your SIM card.

  6. Click 'Submit' to complete your activation.

  7. Eject your phone’s SIM tray, insert your Husky Mobile SIM with the gold contacts facing down, then reinsert the tray. Restart your phone to connect to the Husky Mobile network, and your service should be up and running shortly!

If you encounter any issues or have any questions, our support team is here to help. Simply reach out to us at help@collegiatemobile.com or by calling +1 (888) 851-5235

Scenario 2: I just created an account (or already have one) and have received a physical SIM to activate

Activate and Install Your SIM Card

  1. Your dashboard will prompt you to activate your line. Click 'Start activation'.

  2. Confirm your service address. Please note that this must be a valid U.S. address.

  3. Choose whether to transfer/port-in your number or get a new number.

  4. Confirm whether your device is under a contract. Choose 'Physical SIM' as your SIM type, then click 'I have my Husky Mobile SIM'.

  5. Enter your SIM’s ICCID number, found on the lower-left corner of your SIM card.

  6. Click 'Submit' to complete your activation.

  7. Eject your phone’s SIM tray, insert your Husky Mobile SIM with the gold contacts facing down, then reinsert the tray. Restart your phone to connect to the Husky Mobile network, and your service should be up and running shortly!

If you encounter any issues or have any questions, our support team is here to help. Simply reach out to us at help@collegiatemobile.com or by calling +1 (888) 851-5235

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