Your WiFi Calling feature is automatically activated once your line is successfully set up.
This article will guide you how to manually enable or toggle on WiFi Calling on your phone.
Now that Wi-Fi Calling is activated on your account, the final step is to turn it on from your device. Just follow the instructions below for your phone:
For iPhone
Open Settings: From your Home screen, tap the Settings app icon.
Tap Cellular: Scroll down and select Cellular from the options.
Select Wi-Fi Calling: In the Cellular screen, find and tap on WiFi Calling.
Turn on the toggle: Tap the toggle switch to turn WiFi Calling on.
Confirm: A prompt may appear, asking you to enable Wi-Fi Calling. Tap Enable or Enable Wi-Fi Calling to activate the feature.
For Android (Menus may vary slightly by device manufacturer and Android version)
Open Settings: Find and tap the Settings icon on your device.
Navigate to Wi-Fi Calling: Look for a path like:
Settings: > Connections > WiFi Calling.
Settings: > Network & Internet > Calls > WiFi Calling.
Settings: > Wireless & Networks > WiFi Calling.
If you don't see it, use the search bar at the top of your Settings app and search for "WiFi Calling".
Enable the Feature: Tap the WiFi Calling option to find the toggle switch and turn it on.
If your service address has been changed or updated, here’s how to update or change your E911/service address:
Login to your portal for your school under the Collegiate Mobile brand.
On the landing page, select the line for which you want to activate WiFi Calling.
Click on 'view details', then 'manage'.
Under 'Service address', select 'Update'.
The form will be auto-filled with the address you used during account setup(If your address has changed, update it accordingly).
Click 'Update' to save the changes. Then, make sure to reboot your phone before trying the service to ensure the feature works properly.
That’s it! WiFi Calling should now be enabled on your device. If you run into any issues or need further assistance, feel free to reach out!