How a Conover Credential Works

Learn step-by-step how to use a Conover credential.

Updated over a week ago

If you are new to the Conover Online System and want to learn how to get your users a credential by using one of our products, this article will show you each step in this process. For each step, we will provide you with links to other articles where you can view detailed information on how to perform each step.

We will focus on Workplace Readiness in the article, but this information can be applied to any product we offer. If you have any questions, please reach out to us via our in-app messenger located in the bottom right-hand corner of the screen.

Example of what a credential looks like:

Step 1 of 8: Add your users to Conover Online

The first step is to create an account for each user that you would like to obtain a credential for. All you need is the user’s name and email address. The email address does not have to be real. You can make one up.

There are a few ways to accomplish this:

1. Manually enter a user. If you only have a few users, this is the easiest way to get a user added to the system. Learn how here.

2. Batch Import a list of users. If you have multiple users, you can batch import them via a specially formatted file. Learn how here.

Step 2 of 8: Choose your assignment

Before you begin making assignments, you need to know what to assign. There are a variety of product suites available in Conover Online, we want to make sure you make the correct choice. Your System Admin or the person in charge of your program probably has a good idea of what you should assign. They most likely purchased Conover Online to meet a specific requirement at your school. Reach out to them if you are not sure. Conover may also have some of this information, so feel free to reach out to us if you are not sure. We do keep notes on what each customer is using and can look up past users to see how they used the system.

Once you know what product (or products) to assign, we want to let you know about they options that are available to you when you assign.


Most of our products have a “subscription” package that will allow you to get access to an entire “suite” of programs for one low price. For example, our Workplace Readiness program has a total of 20 possible assignments. We offer access to all 20 for the price of 5 credits. The subscription includes access to all of the assignments as well as unlimited reassignments for 1 year. Most customers take advantage of this subscription. The subscriptions also have an option to control how these assignments are made.

Manually Assign

Some products do not have a subscription, or your System Administrator has decided to only use a small part of the product in order to manage costs. If you do not want to use a subscription or the product does not have one, you will be able to choose individual assignments from the product “suite”.

Step 3 of 8: Assign the product to the users

Now that you have your user accounts created and you know what assignment(s) you would like to make for each user, you can apply that assignment to the user’s account. There are two ways to do this:

1. Manually assign each product to the users. If you only have a few users, this is a pretty simple process. Learn how here.

2. Mass assign to more that one user at a time. If you have a multiple users who need the same assignment applied to their account, we have a feature that will allow you to do this. It will save you a lot of time from having to manually assign to each user. Learn how here.

Step 4 of 8: Have the user log in and start their assignments

Once you have the user assignments made, the users can log into their account and start working on the assignments. Users login to their accounts using the email address and password that you created for them in Step 1. If a user is having problems logging into their account, these links will help:

Step 5 of 8: Monitor your users' progress

Once your users start working on the assignment, all you need to do is monitor their usage. Here are the ways you can review users' progress.

Another way to monitor is have your user let you know when they have finished all of their assignments. Users have access to their own reports so they can let you know when they have completed all the assignments.

Step 6 of 8: Determine if your users have completed the credential

Once your users start completing all of their assignments, you will need to see if they have passed all sections of the program. There are a few ways to do this:

Step 7 of 8: Reassign if the user did not pass the section

If your user did not pass a section and you used the subscription, any of those skill building units will automatically be reassigned. If you have that option turned off, you can still manually reassign the skill building units for free if you used the subscription.

If you did not use the subscription or you want to give your user a an additional try at passing the skill building units, you can reassign the unit for an additional credit. This is preference/policy set by your organization. Most customers give the user 1 additional try to pass the unit. This link will show you how to reassign.

Step 8 of 8: Print out the completed credential

Once your users have successfully completed the credential, you have the option to print it This link will show you how to print a credential for an individual user and an entire group of users.

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