First and last name

To make changes to your first or last name, please contact our support team.

Example: You got married and your last name has changed. We need proof of the name change.

Username

Please note that your username is also your affiliate name, and it cannot be changed.

Exception: Vendors/affiliates who have not yet received a payout or have not made any sales are excluded from this rule. Just send us an email and we will check the change of your username as soon as possible.

E-mail address

You can change your e-mail address yourself in your account. Please follow the given instructions. Here you can find a guide: Change your E-mail address in your account.

Company

To change the company name, please contact our support team, tell us the reason for the change (change of name, new company, etc.) and we will take care of it as soon as possible.

Address

If your address has changed within your country, please send us an email with proof of the new address. We will check the change as soon as possible.

Tax Number

You can make changes to your sales tax number yourself in your account.

Your account type

In the account settings you have the option to customize your account type. If you currently have an affiliate account, you can switch to a vendor account here to start selling your own products immediately. However, if you want to be an affiliate only, you can also switch from a vendor account to an affiliate account.

By including Google Analytics/Facebook Pixel in the code of your site, you have the possibility to continuously analyze and statistically evaluate your website—simply by inserting a tracking code!

To enable Google Analytics and/or Facebook Pixel, go to the Tracking section on the product edit page, check the appropriate option(s) and save the changes.

Your advantage:

Continuous analysis and statistical evaluation about

visitors and their behavior on a website

Measure conversion rate, so that an increase in orders can be set as a goal

E-commerce tracking possible