For products to sync correctly between Corksy and Sovos, the brand and product identifiers must match exactly across both systems. This guide outlines the fields to check and how to resolve common mismatches.
🔧 Sync Requirements
To ensure seamless syncing between Sovos and Corksy:
Brand Name in Corksy must match the Brand Key in Sovos exactly.
SKU in Corksy must match the Product Key in Sovos exactly.
Even minor differences (such as extra spaces or inconsistent casing) can result in failed syncs or products not appearing during checkout.
✅ How to Fix Sync Issues
If you’re seeing products not syncing properly, follow these steps:
Log in to Sovos and Corksy Admin Portals.
Compare Brand Names:
In Corksy, check your Brand Name (e.g., “Corksy Wine”).
In Sovos, locate your Brand Key (e.g., “CW”).
These must match exactly (e.g., “Corksy Wine” vs. “CW” will not sync).
Compare Product Identifiers:
In Corksy, check the SKU assigned to each product.
In Sovos, confirm the Product Key is identical.
Update as Needed:
Option A: Update Sovos to match Corksy values.
Option B: Update Corksy to match Sovos values.
💡 Tip:
If you have multiple products impacted, updating the Brand Key or Brand Name in bulk can save time. Reach out to our support team if you'd like assistance with batch updates.
📽 Need a walkthrough?
Contact Corksy Support for a short screen-recorded demo or to schedule a quick review session.
Still have questions?
Reach out to our team at support@corksy.io, and we’ll be happy to help!