Overview
The CourtReserve and Patch Retention integration enables clubs to streamline operations, improve communication, and enhance member retention. By syncing your CourtReserve data with Patch, you can automate retention efforts, target messaging, and drive member loyalty with ease.
Getting Started with Patch Retention
If you have not yet activated your Patch Retention account, we recommend scheduling a 30-minute demonstration with the Patch Retention team to gain a comprehensive understanding of the platform and its capabilities.
For additional insights, please refer to the CourtReserve + Patch Integration Webinars linked below.
Pricing
The Patch Retention integration is available to all CourtReserve subscribers without additional cost from CourtReserve. Contact Patch Retention for pricing.
Steps to Set Up Patch Retention Integration
Step 1: In the CourtReserve admin panel, navigate to SETTINGS.
Step 2: Scroll to the bottom and click ADDITIONAL FEATURES.
Step 3: Scroll down to the Integrations section, check the box next to Patch Retention, and click Setup to begin the configuration process.
Step 4: On the Patch Retention Integration screen, click Enabled and copy and paste the Account ID and API Token that were provided by the Patch Customer Success Team.
Rating Category (optional) - Select one of your custom rating fields to transmit player ratings to Patch Retention. Please note that DUPR is not currently supported.
Sync Player Data - Enables the synchronization of player profiles, contact details, and relevant activity history with Patch. This sync occurs on a daily schedule and is not processed in real time.
Step 5: Save Your Changes
After agreeing to the terms and saving your changes in CourtReserve, the setup process is complete. Please allow up to 24 hours for your account to begin syncing with Patch Retention.