INTRODUCTION
Feature Summary: Manually issue a Cash refund.
Use Cases: Process refund requests for bookings and lessons refunds with a Cash Refund Destination. If an organization is not integrated with a payment provider, or if a refund is given to a member in-person with Cash, the Cash Refund Destination can be used.
SETUP REQUIREMENTS
To process a member's refund request, go to the side menu and click TRANSACTIONS > REFUNDS. On the next page:
Make sure the Pending Refunds tab is selected.
Use the calendar icons to narrow the display results in the table. (optional)
Locate a request row in the table and review the information.
Click the plus (+) icon to expand a request row. (optional)
Click the Accept button.
Accept a Refund Request
In the popup window, click the Refund Destination field and select an option. Review the information, add a note (optional), and then click Save.
CourtReserve moves the transaction to the Accepted Refunds tab.
System users can change the figure in the Refund Amount column and issue a partial refund. This might be useful if, for instance, the club has a penalty rule for late cancellations.