INTRODUCTION
Feature Summary: Individual and family memberships are designed to give clubs flexibility in how they structure access, pricing, and permissions for their members. Individual memberships apply to a single person, while family memberships allow multiple people to be grouped under one primary family member and share a membership. Understanding how these membership types differ helps organizations choose the best approach for managing access, permissions, and billing.
Use Cases:
Clubs that sell memberships to individuals and households.
Organizations that want to assign custom permissions to adults and children.
Families who want a single account for managing all member activity.
Clubs that need flexible rules for booking access, guest limits, or program eligibility.
PREREQUISITES
Ability to create individual memberships.
Ability to create and manage family profiles (if offering family memberships).
OVERVIEW
Individual Memberships
Individual memberships are assigned to one person and offer highly customizable access and permissions. Organizations can create multiple individual membership tiers, each with unique rules and benefits. Examples include:
Limiting the number of guests an individual may invite.
Restricting access to court reservations during prime-time hours.
Allowing or blocking access to specific programs or events.
Because the membership is tied to one person, permissions and restrictions are straightforward and apply only to that member’s account.
Real-Life Example
Sarah joins her local tennis club with an Individual Gold Membership, which allows her unlimited bookings and access to events she is eligible to join. She can invite two guests per month, but she’s restricted from booking ball machines during prime-time hours. These rules apply only to Sarah and do not affect anyone else.
Family Memberships
Family memberships allow clubs and organizations to manage multiple related members under one umbrella membership. This structure is ideal for households with children or multiple active participants.
Key advantages include:
A single family, primary administrator (typically a parent) can manage all associated members.
Staff can easily enroll, edit, or track multiple family members under one plan.
Parents can control the permissions their children have, such as:
Preventing a child from logging into the member portal.
Restricting program sign-ups or bookings
Clubs can create tiered family membership levels, each offering different benefits or access levels
If a family member wants access outside what the family plan grants, system users can assign that person an additional individual membership. When a member holds both types, the individual membership always overrides the family membership’s permissions and restrictions.
Real-Life Example
The Martinez family purchases a Family Premiere Membership, which includes their two adults and three children. The primary family member can book courts and register the kids for junior clinics. However, they choose to restrict their youngest child from logging into the member portal. Their eldest teen, who plays competitively, wants earlier access to court bookings—so the club assigns him an additional Individual Competitive Membership, which overrides the family plan’s standard booking limits.
VIDEO TRAINING
Click here to watch the section of the Memberships: Overview video that covers the information in this article.