Reverting a Payment

First, what is reverting a payment? Reverting a payment is going to UNDO the transaction (ex. a PAID fee that is 'reverted' is now going to switch back from PAID fee to UNPAID fee).

Please note that reverting payments is restricted to the pre-settlement phase. Once a transaction has fully settled, it cannot be reverted; instead, a refund will be the available recourse of returning funds to a member/player.

We'll go to the Transactions List:

2. Once under Transaction List, we can scroll to see the various transactions below as well as the 'status' of them:

Here, we see a transaction for a Fee of $75.

If we look to the right of this, we will see 'Actions' PAY or VOID.

PAY is going to process this transaction and will now mark the fee from UNPAID to PAID
VOID - this is going to remove the transaction from the system as if it never existed.

NOTE: with VOIDS, there is no paper trail like if the fee was adjusted in the system (adjustments for balances would show in the 'Billing Info' and then 'Balance Adjustments' and/or 'All Transactions').

3. Let's say we want to PAY for the $75 Fee. We'll click the PAY button next to the transaction.

4. Confirm the payment:

5. Now, this fee will be marked as PAID in the system.

If we find the transaction and look to the far right, we will see a LINK icon ... Click the icon to see the transaction details.

Here we can see both the FEE from 11/04 as well as the PAYMENT made on 11/23:

When clicking on the Transaction Date of the Payment, there will be a Revert button in the bottom-left corner.

9. Once confirmed, we can now look for this REVERTED PAYMENT in the UNPAID fees tab.

10. Now that the fee is marked as 'unpaid' again, we can decide to PAY or VOID the fee, like the rest of the unpaid fees in the Transactions List.