INTRODUCTION
Feature Summary: System users can configure court restrictions to control how many reservations a member can hold—either limiting the number of future reservations (outstanding) or the number of reservations within the same date and time frame (concurrent).
Use Cases: These settings help prevent members from holding too many upcoming reservations (outstanding) or from booking multiple reservations at the same time (concurrent).
SETUP REQUIREMENTS
The first step is to open the Restrictions page.
Click SETTINGS on the side menu.
Scroll down the page to BOOKING SETTINGS and click Restrictions.
Scroll down the page to find the Outstanding Reservations and Concurrent Reservations sections of the Restrictions page (see below).
Click Save Changes.
Outstanding Reservations
An outstanding reservation includes any future booking that is recorded on the calendar. The related settings are outlined below:
Number of Total Outstanding Reservations Allowed per Member - Limit the total number of active reservations a member can have in any time period.
Number of Total Outstanding Reservations Allowed per Family - Limit the combined total number of active reservations that a family can have in any time period.
Single Member Example:
A club sets the Number of Total Outstanding Reservations Allowed per Member to 3. A member already has three future court reservations on the calendar. When they attempt to book a fourth future reservation—regardless of the date—the system blocks the booking until one of the existing reservations is completed or canceled.
Family Member Example:
A club sets the Number of Total Outstanding Reservations Allowed per Family to 5. If one family member has three future reservations and another family member has two, the family has reached the limit. Any additional future reservation attempts by any family member will be blocked until one of the existing reservations is completed or canceled.
Concurrent Reservations
A concurrent reservation is two or more separate bookings that take place at the same time or overlap on the same date. For example, two reservations from 3:00–4:00 PM on the same date, booked on different courts as separate reservations (rather than a single multi-court reservation), are considered concurrent.
Note: Any overlapping time frames count as concurrent reservations. For example, a booking from 3:00–4:00 PM and another from 3:30–4:30 PM on the same date are concurrent because they overlap in time.
The related settings are outlined below:
Number of Total Concurrent Reservations Allowed per Member - Limit the total number of active reservations per member during the same time period.
Number of Total Concurrent Reservations Allowed per Family - Limit the combined total number of active reservations a family membership can have during the same time period.
Note: Leaving these fields blank means no restrictions apply. To block all concurrent reservations, enter 0 and save the setting.
Examples of Concurrent Reservations:
If a member with a Basic Membership (see booking calendar example below) is limited to one concurrent reservation, they may book one court from 4:00–5:00 PM on a given date.
They may also book one additional court during that same time and date, since one concurrent reservation is allowed. However, if they attempt to book a third court during that same hour, CourtReserve will display an error message and prevent the booking.
Player view:
Player view:
If a member is restricted to zero concurrent reservations, they can book one court at a given date and time. If they attempt to book another court for the same date and time as an existing reservation, the system will prevent the booking.
Concurrent Reservation FAQs
What is a concurrent reservation?
A concurrent reservation occurs when a member (or family, if restricted at the family level) holds more than one reservation that overlaps in time, even partially, on the same date.
Do reservations count as concurrent if they overlap by only part of the time?
Yes. Any overlap counts as concurrent, even if it’s only for a short period.
Example:
Reservation A: 6:00–7:00 PM
Reservation B: 6:30–7:30 PM
Because these reservations overlap from 6:30–7:00 PM, they are considered concurrent.
What if the reservations do not overlap?
If the reservations do not overlap at all, they are not concurrent.
Example:
Reservation A: 5:00–6:00 PM
Reservation B: 6:00–7:00 PM
These reservations are back-to-back but do not overlap, so they are not concurrent.
How does a concurrent reservation limit work?
If a club sets a concurrent reservation allowed to 0, the member can only hold one reservation at a given date and time. Any attempt to book an overlapping reservation will be blocked.
Can concurrent limits apply to families?
Yes. Clubs can apply concurrent reservation limits at the family level.
Family Example:
A family has an allowed concurrent limit of 1
Parent books a court from 6:00–7:00 PM
A child in the same family tries to book another court from 6:30–7:30 PM
Because the reservations overlap, the second booking is concurrent and is allowed, as the family is allowed one concurrent reservation. Any additional bookings during this date and time window would be blocked and the player receives a message:
Why do clubs use concurrent reservation limits?
Concurrent limits help clubs:
Prevent court hoarding
Ensure fair access during peak times
Avoid duplicate or conflicting bookings
Manage family-based reservation behavior