INTRODUCTION
Feature Summary: Understand the difference between suspended and cancelled memberships.
Use Cases: Systems users can suspend or cancel a membership. Players cannot suspend their own accounts. They must ask a system user to complete this task.
SUSPEND A MEMBERSHIP
There are many reasons to suspend a membership, such as player injury or long absence due to work or vacation. When a system user suspends a member, the player's account is on hold, and CourtReserve temporarily stops creating future billing cycles. Membership information stays on the platform, but the account is inactive.
To suspend a membership:
Log in to the admin dashboard.
Click MEMBERS > SEARCH on the side menu.
Search for a player's name.
Open the player profile.
On the player profile page, click the Membership tab and then click the Suspend Membership button.
In the popup window, add a reason (optional) and click the Suspend Membership button.
CourtReserve changes the player's status to SUSPENDED.
User's perspective
If the player tries to book a court or lesson, the member portal blocks bookings and displays a warning.
Reactivating a suspended membership
To restart a suspended membership, open the Billing Details page and click the Reactivate Membership button.
In the popup window, click the Reactivate Membership button. Depending on the billing terms, the system user might need to set the next payment date.
CourtReserve changes the player's account status to ACTIVE.
CANCEL A MEMBERSHIP
When a system user cancels a player's membership plan, CourtReserve removes the membership type and stops generating a billing cycle.
To cancel a membership:
Log in to the admin dashboard.
Click MEMBERS > SEARCH on the side menu.
Search for a player's name.
Open the player profile.
On the player profile page, click the Membership tab and then click the Cancel Membership button.
In the popup window, add a reason (optional) and click the Cancel Membership button.
CourtReserve changes the player's status to CANCELLED and shows billing cycle information at the bottom of the page.
Refunds
Depending on club policies, a system user could issue a full or partial refund. Click here to learn more about issuing refunds from the player profile page.
Assigning a new membership plan
System users can assign a new membership to a player with a cancelled plan.
Open the player profile page and click the Membership tab.
Select a plan and click the Assign Membership button.
Fill in the payment details and click Assign Membership.
User's perspective
A player with a cancelled membership plan can log in to the member portal, but the calendars are blank, and it is not possible to make a booking. The top of the page displays a PURCHASE MEMBERSHIP button.
