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Members Can't See Future Events

Here we'll go over what to do if you create future events but they aren't visible on the member portal.

Ashley Owens avatar
Written by Ashley Owens
Updated over a week ago

INTRODUCTION

  • Feature Summary: This article goes over various settings that could prevent members from seeing certain future events at an organization.

Is Public

The "Is Public" setting is a setting under for each event created within an organization's system, and can be enabled, or disable, for each membership type. This setting determines whether an event is visible to to different memberships at an organization.

  1. Log in to the admin dashboard.

  2. Go to the side menu and click EVENTS > LIST.

  3. Locate an event on the Events table. Click the three-dot icon and select Update.

  4. Go to the General Info tab, and scroll down to the Event Setup tab.

Check that the event being created is checked as 'Is Public' for any memberships that should be able to view this event.

Hiding Event Dates More Than X Days Out

The Hide Event Dates More Than X Days Out From Appearing on the Event List setting allows organizations to control the visibility of upcoming events by specifying a threshold number of days. Events scheduled beyond this predefined duration will not appear on the event list visible to members.

  1. Log in to the admin dashboard.

  2. Go to SETTINGS on the side menu.

  3. Scroll to the Portal Settings row, and click Setup.

On the Portal Settings Setup page, system users will see a Hide Event Dates More Than X Days Out From Appearing on the Event List setting, and will be able to decide what this threshold should be.

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