INTRODUCTION
Feature Summary: System users can control under what cancellation timeframe that a player will receive a penalty. System users can also restrict players from booking after receiving a set amount of penalties.
Use Cases: Customize settings that restrict players from booking reservations if they have too many last minute cancellations. From there, they would need a system user to reset their penalty amount in order to book again.
SETUP REQUIREMENTS
The first step is to open the General page.
Click SETTINGS on the side menu.
Go to the BOOKING SETTINGS heading and click General.
Scroll down the page to find the Hours before Reservation can be Canceled Without Penalty and Remove Ability to book after X Penalty Cancellations permissions by membership type. (see below)
Penalties
Hours before Reservation can be Canceled Without Penalty - If the system user enters a number into the field, players accumulate penalties every time they cancel after the allowed time.
Remove Ability to book after X Penalty Cancellations - When the number of penalty cancellations equals or exceeds this number, players with this membership type cannot make a court reservation. In this case, admins would need to make a reservation for the player.
Note: this can be adjusted and/or reset as needed (see section below on how to view penalties on member accounts).
Viewing Penalties on Accounts
To view the penalties on a player's account, you'll go to the player's page. Under the DETAILS tab, if you scroll halfway down, you'll see their count:
System users will be able to reset the Penalty Cancellation amount to zero if a player should re-gain access to booking courts from the Member Portal.
Mass-Updating Player's Penalty Cancellations
To mass-update penalty cancellation amounts for multiple or all players, navigate to Members > Other Actions > Mass Update in the sidebar.
On the Mass Update page, select Update Penalty Cancellations as the Action Type. Admins can then filter the players displayed in the player list by setting a Minimum and Maximum range. If no range is specified, all players will be displayed on the list.
Admins can then update penalty cancellations by specifying the number of cancellations all selected players should have on their accounts. Afterward, they can choose which players to include in the mass update. Once the selections are complete, clicking Update Penalty Cancellations will initiate the mass update process.
