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How to Revert a Balance Refund
How to Revert a Balance Refund

This article shows how to revert a refund that was accidentally made to a player's balance rather than to their original form of payment.

Ashley Owens avatar
Written by Ashley Owens
Updated over a week ago

If you need to revert a refund that was made to a player's account (a balance credit was issued to their account) instead of their original form of payment, you just go to Player's Account > Billing > Paid Fees

Look for the refund and click on the blue 'R'

Now click on the date of the refund

Click 'Revert Refund' button

Click Yes

Now we need to refund this amount back to the credit card. Click Adjust Balance / Refund

The Adjustment Type should be Refund a Fee. Now Click Refund to the correct line item.

Now process back to the credit card.

Now the refund is back on the credit card and can be seen on the Billing Tab - All Transactions.

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