Skip to main content
Convenience Fees

Add a surcharge to transaction types

Ashley Owens avatar
Written by Ashley Owens
Updated over 3 months ago

Introduction

  • Feature Summary: Convenience Fees is a feature that lets organizations charge a percentage-based fee on the total amount for specific types of transactions. Convenience fees can be applied to non-card present payments.

To ensure transparency and compliance with local and/or state/provincial government regulations, it is recommended that organizations provide their customers with a 30-day advance notice before applying convenience fees to charges. It is important to research and follow the guidelines set by local and/or state/provincial governments on how to provide this notice and how it should be posted. Important: Convenience fees are not allowed in all jurisdictions. You are responsible for ensuring compliance before using this feature.

Convenience fees do not apply to these transaction types:

  • Credit Card Swipe/Manual

  • eCheck

  • Pre-Authorized Debit

  • Cash

  • Manual CC

  • Check

  • Balance

To enable convenience fees, go to SETTINGS > BILLING SETTINGS > Integrated Payments. Click here to learn more.

A few notes

  • A convenience fee cannot exceed 4% of the transaction (less in some jurisdictions).

  • Convenience fees may not be applied to recurring transactions (depending on the jurisdiction and the type of card being used).

  • Convenience fees should only be applied when you are providing a bona fide convenience.

  • Convenience fees cannot be applied to in-person transactions.

  • Convenience Fees apply to the transaction total, including sales tax. For example, if the club charges $10.00 for a court reservation and the sales tax is 6.5%, the convenience fee is based on a total of $10.65.

Admin side

  • If the club uses Revenue Categories, the system user can direct convenience fees to a specific revenue category for financial tracking purposes.

  • Convenience fees are posted on a player’s account as its own fee line item adjacent to the transaction fee and the total payment.

  • Reverting a payment tied with a convenience fee voids the convenience fee. Once reverted, the convenience fee disappears from the transactions list.

  • Convenience fees are not refundable from the refund screen.

Member portal

  • CourtReserve shows convenience fee notices on payment screens, along with the amount being applied when a card on file is used to make a payment or when the user manually enters card information.

  • The transaction receipt displays the convenience fee.

Did this answer your question?