INTRODUCTION
Feature Summary: System users can quickly locate and access member profiles using the search bar and/or the Members > Search tool.
Use Cases: The member search tools serve as the primary starting points for finding members in order to complete key tasks, such as sending emails, updating profile information, reviewing membership status, checking payment details, and more.
SETUP REQUIREMENTS
There are two ways to locate a member profile.
Option 1: Use the search bar at the top of the screen. Selecting a member from here brings you right to their member profile.
Option 2:
Navigate to MEMBERS > SEARCH.
Go to the Search bar and enter at least three characters of the first name or last name.
Find the member in the search results and click the pencil icon to open their profile.
Other Member Views
Member List
System users can also search for and manage member data from various tabs in the side menu.
The LIST page is especially useful, offering quick access to several tools. Navigate to MEMBERS > LIST. Here you can:
Use the Search bar and enter at least three characters of the first name or last name.
Click Export to download an .xlsx file of the search results.
Click Create Member to add a new member.
Click Other Member Actions to:
Download Template File - download the Member List .xlsx template that is used in the member import.
Send Welcome Email - go to the Send Welcome Email page.
Email Members - go to the Bulk Email / Email Players page.
Select a member using the checkbox on the left to display the Delete button. Click Delete to remove the account — use this action carefully.
Note: If your organization reaches 500 members, the Members List switches to a look-up only search—you’ll no longer see a full list of members and can only search by name. This change is permanent, even if your member count drops below 500.
Active and Inactive Members
The Active and Inactive Members pages have the added benefit of immediately showing whether a member has an active club membership or not. Navigate to MEMBERS > ACTIVE MEMBERS or MEMBERS > INACTIVE MEMBERS. Here you can access the same functionality as the Member List but you are looking at a list of your active or inactive members.
Families
To find a family account, go to MEMBERS > FAMILIES and use the search bar. Once you find the family you’re looking for, click their account to open it and browse through the tabs at the bottom for more details.
