INTRODUCTION
Feature Summary: Require two-factor authentication (2FA) for all system users within an organization.
Use Cases: When an organization wants to enhance security, two-factor authentication can be enabled. This requires system users to verify their identity by entering a code sent to their email after successfully entering their login credentials.
ENABLING TWO-FACTOR AUTHENTICATION
Under Settings > Organization Settings, a Two-Factor Authentication option will be available for admins. Once selected, admins will see a brief description explaining how this feature works. From this page, Two-Factor Authentication can be enabled.
To complete the process of enabling Two-Factor Authentication, the admin must first verify their identity. A 6-digit authentication code will be sent to the admin, and once the code is correctly entered, 2FA will be activated for the organization.
LOGIN WITH TWO-FACTOR AUTHENTICATION
Once 2FA is enabled for an organization, all system users will be required to enter an authentication code in addition to their login credentials. The first time a system user logs in after 2FA is enabled, they will see an informational page explaining the process. After reviewing this page, the user will be directed to the authentication page to complete the login.
The Two-Factor Authentication Required page will only be shown the first time a system user logs in after 2FA is enabled. After that initial login, users will be directed straight to the Enter Your Authentication Code page.
DISABLING TWO-FACTOR AUTHENTICATION
To disable Two-Factor Authentication, admins can navigate to Settings > Organization Settings, on the same page where the feature was enabled. To confirm the action, the system user will receive an authentication code via email. Once the code is correctly entered, Two-Factor Authentication will be disabled.
What’s next?