Member Portal

First Email to Players about using CourtReserve

Organizations can use this to educate their players on using CourtReserve

Written by Ashley Owens
Updated over a week ago

Ability to show the Balance to the Members with future reservations/events excluded

This article shows how to enable the setting to where member's balances do not show future reservations/events.

Written by Bailey-Grace
Updated over a week ago

Member Portal - Making Reservation with Split Court Costs Instructions

This article can help a member understand how to make a reservation when the Organization uses Split Court Costs.

Written by Ashley Owens
Updated over a week ago

Member Training Docs and Links

Links to documents and videos that you can share with your members to learn CourtReserve

Written by Ashley Owens
Updated over a week ago

Event or Reservation Confirmation Email doesn't Match

Member Email Confirmation Time is Different Than What They Signed Up For.

Written by Ashley Owens
Updated over a week ago

How players can edit or update their reservations

This article shows how to allow members / players to update their reservations from the member portal side.

Written by Bailey-Grace
Updated over a week ago

How Members Make A Reservation And Register For An Event

Use this article and video to educate your members on making a court reservation and signing up for an event.

Written by Ashley Owens
Updated over a week ago

How to Hide Member's Payment Profile Link

This article shows how to hide the payment profile option on members' accounts from the member portal side.

Written by Bailey-Grace
Updated over a week ago

Member Training for Desktop and Mobile

All of the instructions, articles and videos you can give to members at your organization to get started and use their account.

Written by Ashley Owens
Updated over a week ago

Payments: 'Use Balance' feature on Member Portal

This article explains the 'Use Balance' feature found on the payment summary screen on the member Portal

Written by Bailey-Grace
Updated over a week ago

Showcase Membership Options to New Users or Members at your Club

New members at your club will see descriptions of membership options.

Written by Ashley Owens
Updated over a week ago

Directions for Members After The Welcome Email Getting Their Account and Password Reset

After you send a Welcome Email this is what your Members need to do

Written by Ashley Owens
Updated over a week ago

SAMPLE OF INSTRUCTIONS FOR SWIM CLUB TO GIVE TO MEMBERS FOR RESERVATIONS

You can use this as a guide to add to your Welcome Page or Sign Up Form

Written by Ashley Owens
Updated over a week ago

What your Club Member Needs to Do to Get an Account

If you are using the SIgn UP Form use these Step by Step Instructions to send to help your members

Written by Ashley Owens
Updated over a week ago

Sign Up Form for Getting Members an Account

This will help explain how to use the sign up form and get your members a CourtReserve account and not uploading members with an import.

Written by Ashley Owens
Updated over a week ago

FAQs from Players

We made a list of frequently asked questions from players / members to help you and your staff.

Written by Bailey-Grace
Updated over a week ago

How to Remove 'Ball Machine' as an Individual Booking Option

How to remove 'Ball Machine' from the main menu tab and how to add ball machines to normal reservations.

Written by Bailey-Grace
Updated over a week ago

Reservation FAQs

This article goes over commonly asked questions for Reservations.

Written by Bailey-Grace
Updated over a week ago

Sample of Portal Welcome Page for Tennis, Pickleball and Racquet Organizations

Sample of verbiage for the welcome page found under PORTAL SETTINGS

Written by Ashley Owens
Updated over a week ago

Sample of Portal Welcome Page for Swim, Gym, and Fitness Organizations

If you need verbiage ideas of what to use on your Welcome Page for opening up your pool

Written by Ashley Owens
Updated over a week ago

Setting up your Member Portal

Setup up member portal to make it easy for you users.

Written by Tim Owens
Updated over a week ago

Member Portal: Anonymous Welcome Page

This article shows how to create an Anonymous Welcome Page for new users that are visiting your club online.

Written by Bailey-Grace
Updated over a week ago

Why Can't Members Book a Court?

This article discusses one of the most common reasons members are unable to create a reservation.

Written by Bailey-Grace
Updated over a week ago

How Do Members Add Other Clubs to Their CourtReserve Account?

This article shows how users can add other facilities to their current CourtReserve account.

Written by Bailey-Grace
Updated over a week ago

How to Create a Welcome Page

This article will show you how to create the Welcome Page for your players in the Member Portal.

Written by Bailey-Grace
Updated over a week ago

Welcome Page: Adding Images

This article shows how to add images to your club's Welcome Page.

Written by Bailey-Grace
Updated over a week ago

Event Visibility on the Member Portal

This article shows how to customize the Event Visibility (number of days ahead your members can see events from their Member Portal).

Written by Bailey-Grace
Updated over a week ago

How Your Members Can View Their Invoices

This article shows how your members can access their invoices from club transactions.

Written by Bailey-Grace
Updated over a week ago