As a Network Admin, you can monitor your network's credit pool, purchase additional credits, set per-user caps, and manage user credit tiers — ensuring your team always has the access they need without unexpected overages.
How credits work
1 credit represents approximately $0.50 in AI processing cost.
Credits are consumed when users run AI tasks — chats, Agent runs, Deep Work, and similar actions.
Each network has a monthly credit pool. Base monthly credits reset at the start of each billing period. Any additional (purchased) credits roll over month to month.
Individual user usage is tracked separately and counts against both the user's personal cap and the network pool.
You must be a Network Admin for your Coworker network to manage credits.
Accessing credit management
Open Coworker and go to Settings (icon in bottom-left).
Select Credits from the settings menu.
Viewing your network's credit balance
From the Credits page you can see:
Network credit pool: Total credits available for the current billing period.
Credits consumed: Total usage to date this period, broken down by user.
Additional credits: Any purchased rollover credits remaining.
Purchasing additional credits
If your network is approaching its monthly credit limit and users need more capacity:
From the Credits page, click Add Credits.
Select the number of additional credits to purchase.
Confirm the purchase — additional credits will be reflected on your next invoice.
Additional credits roll over each month and are consumed before base monthly credits.
Managing user credit tiers
Coworker has two user credit tiers:
Base tier: Default for all users. Includes a monthly per-user credit allowance and some feature restrictions.
Pro tier: Full access to the network credit pool, no feature restrictions. Suitable for power users.
Upgrading a user to Pro
Go to Settings > Org Chart.
Find the user you want to upgrade.
Click on their name and select Upgrade to Pro.
Approving user-initiated upgrade requests
Base tier users can request a Pro tier upgrade directly from within Coworker. When a request is submitted, you'll receive a notification in the admin dashboard. From there you can approve or deny the request.
Setting per-user credit caps
Admins can optionally set a monthly credit cap for individual users — useful for controlling costs for specific roles or limiting usage for users who are still onboarding.
Go to Settings > Credits.
Open a user's profile.
In the Credits section, set a monthly credit limit for that user.
Click Save.
When a user hits their personal cap, their active Agents and AI tasks will pause until the next billing period. They will see a message in the product letting them know.
What happens when the network pool is exhausted
For users: AI tasks and Agents will be paused. Users will see an in-product message indicating the monthly limit has been reached and suggesting they contact an admin.
For admins: You'll see a link to the credit purchase page directly in the admin dashboard so you can add more credits immediately.
Notes
Credit usage for a shared Agent is attributed to the user who triggered the run — not the Agent's owner.
Base monthly credits reset each period. Additional purchased credits roll over indefinitely.
For questions about billing, invoice adjustments, or purchasing larger credit blocks, contact your Coworker account manager.