If you see a “Can’t connect to server” error, your internet connection may be blocking access to Craftsman websites or services. This can happen with some internet providers or network settings.
Option 1: Try a VPN
If you already use a VPN, turn it on and try again. If you do not use a VPN, setting one up may solve the problem.
Option 2: Change your DNS settings
If a VPN does not help, try changing your DNS settings to Google Public DNS: 8.8.8.8
💡Tip:
If you are not sure how to do this, search online for:
how to change DNS settings on [your device or router]
Examples:
how to change DNS settings on Windows
how to change DNS settings on Mac
how to change DNS settings on my router
If this still does not work
If you still cannot connect after trying a VPN or changing your DNS settings, contact support.
Please include:
the exact error message you see
which Craftsman product or website you are trying to open
whether you tried a VPN
whether you changed your DNS settings
That will help us troubleshoot the problem faster.