What to do with Idle accounts

Next steps depend on the type of customer, and the approach your business takes with them:

Move them onto a different workflow.

You may want to escalate the account onto a more serious workflow (i.e. Stop Work, Stop Credit)
To do this:
1. Tick the box next to the account name then,
2. Press the Change collector button then,
3. Select the new workflow then,
4. Press Change
NB: Consider Automatic workflow escalation

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Restart the same workflow.
This is especially useful if the older invoice(s) has been paid, and younger invoice(s) should be back in the original workflow.
To do this:
1. Go to the Contacts view then,
2. Search for the account then,
3. Press the Mute button then,
4. Press Unmute

Send to Collection.
As a last resort you can send the account to Collections.
To do this:
1. Tick the box next to the account name then,
2. Press the Move to button then,
3. Select Collect