Identity Verification Rejection
At Crema, we understand the importance of maintaining a secure and trustworthy community for all our users. As part of our commitment to security and compliance with regulations, we conduct thorough identity verification processes. While we strive to onboard as many users as possible, there may be instances where an application for identity verification is not approved. In this article, we will guide you on what to do if your identity verification has been rejected on Crema.
Double-Check Your Documentation
One of the common reasons for identity verification rejection is discrepancies or issues with the submitted documentation. Ensure that you have provided clear and valid documents, including your official identification, proof of address, and any additional information requested. If there are errors or inaccuracies in your submitted documents, correct them before reapplying. Check your list of valid identifications per country in this article.
Please take a picture of your physical identity, and not of a scanned image.
Reapplying Identity Verification
Contact Crema Support
If you believe your rejection was due to a misunderstanding or if you have made necessary corrections to your documentation, reach out to our support team. We are here to assist you and can provide guidance on the next steps. Contact us via our support chat or by email to help@crema.cm