How to set up your wallet and receive your +Extra funding

One of our funding partners has agreed to support your project. To make sure you receive these additional funds, there are a few important next steps to complete.

This guide explains how +Extra funding is paid out, what criteria you may need to meet, and how to set up your +Extra funding wallet.

All +Extra funding is processed via our payment partner, Stripe, which carries out additional due diligence checks (also known as KYC checks). To complete these checks, you’ll need to set up an +Extra funding wallet in your project dashboard.

Don’t worry- we’ll guide you through each step of the process.

Note: If you have received funding from the Sport England Movement Fund, please refer to the dedicated guide for that fund instead.

Some funding partners require you to meet specific criteria before your +Extra funding can be paid out. These may include:

We recommend checking the eligibility criteria for your chosen fund carefully to ensure you remain on track to receive the partner pledge.

Most partner pledges also require your project to reach a minimum number of unique supporters before the pledge appears on your project page.

What counts as a unique supporter?
A unique supporter is a single pledge made using:

If multiple pledges are made using the same payment card, they will only count once. For example, pledges made by a primary and additional cardholder using the same card will be counted as one unique supporter.

When your project receives +Extra funding, you’ll be prompted to set up a wallet in your project dashboard.

Important: We’ve now fully migrated from our previous payment provider, Mangopay. Please ignore any references to Mangopay and only follow Stripe-related prompts.

You may be asked to add or confirm information in your project’s Financials section.

Once submitted:

Once Stripe has verified your information:

The bank account must be in the name of the organisation that applied for and was accepted for the funding.

Note:
Only a small number of funding partners allow payouts to individuals or sole traders. If you’re entering a personal bank account, please ensure this is permitted under your fund’s terms and conditions.

If your wallet shows a processing message, Stripe is still reviewing your information. The “Continue setup” button will turn blue once you’re able to add the next set of details.

Verification by Stripe can take up to 5 working days.

If it has been longer than this, please contact us at support@crowdfunder.co.uk, and we’ll be happy to help.

Once:

It can take up to 10 working days for the funds to be transferred to your bank account.