Need help? We’re here to support you every step of the way on your Crowdfunder journey. Whether you're a project owner or a supporter, here’s how you can get in touch with us and find the answers you need.
Chat with Us Online
Every page on the Crowdfunder website features our messaging icon in the bottom right-hand corner. Just click the icon to access:
Our Help Centre, where you’ll find answers to the most frequently asked questions.
Fundr, our smart and friendly chatbot, can guide you through common queries via live chat.
If Fundr can’t solve your problem, you’ll have the option to request to talk to a person. While we’re a small team and don’t offer real-time human chat, our support team will follow up with you as soon as possible, and this reply will also be emailed to you.
By clicking on this icon, you can access our Help Centre, which addresses all of the most frequently asked questions (FAQS) and send us a message.
The Help Centre is your go-to resource for instant answers. Simply type your question into the search bar at the top of the page, and browse through relevant support articles.
We have included the link to some of the most frequently asked questions below.
Frequently asked Supporter questions.
Frequently asked Project Owners' questions.
Changes That Require Support Team Help
If your project is live, there are a few things you won’t be able to change on your own. For these, please get in touch with our support team:
Changing the funding type or target
Editing a reward that has already received pledges
Switching to "Always On" mode (for non-fundraiser projects)
Talk to a human
If you need personal assistance, you can email us directly at support@crowdfunder.co.uk or send a message using the chat icon mentioned above.
Can I call you?
We don't currently offer phone support. With hundreds of projects launching each week, email and Help Centre queries allow us to help more people effectively and efficiently.
Opening Hours
Our support team is available during the following hours:
🕘 Monday to Friday: 9:00 AM – 5:00 PM
🚫 Closed on all public holidays in England
Need help now? Click the chat icon on the bottom right of your screen to get started.
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