Shuffle — Knowledge Base

Shuffle is an interactive guessing game activation for live events

A hidden object is placed under one of several shuffling objects, the objects are shuffled, and guests guess which one the hidden item is under

The hidden object and shuffling objects vary by scene — a ball under hats in most sports scenes, a puck in Hockey, a belt buckle under cowboy hats in Rodeo

Mainboard and Mobile — video or Unreal output plays on the video board while guests participate on their phones; the most common configuration

Mainboard Only — video or Unreal output plays on the video board with no mobile interaction

Mobile Only — the mobile interaction runs without a platform mainboard output; the operator times the mobile stages to a video played from an external source, or runs mobile independently

Unreal (white-label or custom build) — renders the shuffle game in real time using the platform's Unreal Engine

Custom Video — plays a pre-recorded MP4; can be a recording from the Unreal build, a third-party video, or any compatible MP4

Custom Video is the recommended approach for the vast majority of activations

Record the Unreal output and upload it as a Custom Video for game day use — this provides all the benefits of the Unreal content with the reliability of pre-recorded playback

The full activation — a video or Unreal output plays on the video board while guests interact on their phones

Stage timers must be set to keep the mobile experience in sync with the video board content

The most common configuration

The Unreal build or Custom Video plays on the video board as a standalone display

No mobile participation component — guests watch but do not interact through the platform

Used when clients want to show their Shuffle content as part of an event presentation

The mobile interaction runs on its own without any platform mainboard output

The operator sets stage timers in the Control tab to match a video played from an external source such as a clip server

The platform handles the mobile activation entirely — no video needs to be loaded into the platform

A valid and fully supported configuration

All three configurations support both Automatic and Manual flow modes

From the top product navigation bar, click TapIt

The platform opens into the Design tab of your Shuffle instance

On the left side of the screen, the instance panel provides access to:

Start — launches the activation

QR code icon — the participant link and QR code for guests

Mainboard link icon — the video board output URL

An instance is a complete, self-contained Shuffle activation setup

It holds your content configuration, design settings, stage timers, and layout choices

Multiple instances can exist for different events, configurations, or activation types

Create a new instance when a different event or configuration needs its own separate content, design, or timing setup

For the same activation run multiple times, use the same instance — it resets automatically after each run

In the instance panel, click the QR code icon

Save QR Code — downloads a high-resolution PNG for print and graphics

Copy QR Code — copies the image to your clipboard

Copy URL — copies the direct participant link

Chain-link icon — opens the mobile experience in a browser tab for testing

Click the mainboard link icon in the instance panel

Click the chain-link icon to open the output in a new browser tab

On your display device, go fullscreen

Not applicable for Mobile Only configurations

Plays a pre-recorded MP4 file through the mainboard output

Consistent, reliable playback every run — no live rendering variables

Requires significantly less computing power than running Unreal live

Stage timers must be configured to match the video's section durations

The source video can be a recording from the Unreal build, a third-party production, or any compatible MP4

Best practice: this is how the majority of clients run their activations

Renders the shuffle game in real time using the platform's built-in Unreal Engine

Available as white-label (pre-built scenes with customizable branding) or a fully custom build

Can be run live as the mainboard output — but this is not recommended for game day due to computing power demands and added risk

Best use: build and customize the activation, record the output, then upload the recording as a Custom Video

Step 1 — Build and configure your activation in Unreal mode

Step 2 — Record the Unreal output as a video file

Step 3 — In Design → Design Settings, select Custom Video

Step 4 — Upload the recorded MP4 and use it for all live runs

Design → Design Settings → Use Unreal or Custom Video

Go to Design → Design Settings

Select Custom Video

Your current video appears with a three-dot menu for management options

Three-dot menu → Download — saves a copy to your device

Three-dot menu → Delete — removes the video from the instance

Three-dot menu → Edit — opens your file browser to replace the video with a new MP4

Format: MP4 only

Resolution: 1920 × 1080 pixels (1080p)

Aspect ratio: 16:9

A recording made from the platform's Unreal build (white-label or custom)

A video produced in a third-party tool or broadcast graphics package

Any pre-rendered shuffle video the client already has

Through the mainboard link — open in fullscreen on your display device

Starts automatically when you click Start, unless a clip server is controlling playback externally

Eight scenes are available: Baseball, Basketball, Cricket, Football, Hockey, Rodeo, Rugby, and Soccer

Each scene has a thematic setting with sport-appropriate visuals, hidden objects, and shuffling objects

Baseball, Basketball, Cricket, Football, Rugby, Soccer — a ball is the hidden object

Hockey — a puck is the hidden object

Rodeo — a belt buckle is the hidden object

Most scenes use a hat as the default shuffling object

Baseball and Football also offer a helmet as an alternative to a hat — both options are available now

Rodeo uses a cowboy hat rather than a standard baseball cap

Cricket and Hockey will have a helmet option added in a future update; Rugby may as well

Future updates will also bring the cowboy hat to all scenes and add a baseball cap option to Rodeo

Three difficulty levels are available per scene: Easy, Medium, and Hard

Difficulty affects the complexity and duration of the Gameplay stage

Gameplay durations from shortest to longest: Easy 3-object, Easy 5-object, Medium 5-object, Easy 4-object, Hard 3-object, Medium 4-object, Hard 4-object, Hard 5-object

The platform is working toward shortening all Gameplay durations to 30 seconds or less

3, 4, or 5 shuffling objects are available

This setting controls both the number of objects in the Unreal scene and the number of choices on the guest's phone simultaneously

All scenes can be customized with logos, colors, and other branding elements

Located in the Gameplay stage settings in the Control tab

Controls both the number of objects in the Unreal scene AND the number of mobile choices simultaneously

Options: 3, 4, or 5 for white-label builds

When using the Unreal build, the Gameplay stage duration is fixed by the platform

It is determined automatically by the difficulty level and number of items selected

It cannot be manually changed — this is different from Custom Video where the Gameplay timer is fully configurable

Random — the winner is not predetermined; the outcome plays out live in the Unreal build

Preselected — a specific object can be chosen as the winner before the activation begins

The starting position cannot be preselected in either case

These settings in the Control tab apply to Unreal mode only

They affect the behavior of the real-time Unreal rendering

They have no effect on Custom Video and should be ignored when using a pre-recorded video

Both Automatic and Manual flow are available when using the Unreal build

Flow mode works the same way as it does with Custom Video

A fully bespoke Shuffle activation built specifically for a client

Everything can be customized: the scene, the hidden object, the shuffling objects, intro sequence, audio, and all branding

All branding is hard-coded directly into the build rather than applied as a configurable overlay

Custom builds typically include a full set of custom mobile assets designed to match the activation

White-label: choose from 8 pre-built scenes and apply branding on top

Custom: built from scratch — every visual, object, and audio element is created specifically for that client

Custom builds may include any number of shuffling objects — either client-specified or system-defined

A custom build runs through the same platform interface as the white-label version

Same Control tab, same stage timers, same flow modes — no difference in day-to-day operation

Works identically to the white-label build — Random or preselected; starting position cannot be preselected

As with the white-label build, pre-recording the custom build and uploading as a Custom Video is strongly recommended for game day use

Title — the holding screen before Start is clicked; guests see this while joining and waiting; no timer

Hide — the hidden object is placed under a shuffling object just before the shuffle begins

Gameplay — the active shuffle period; objects are moving; guests watch the video board

Selection — guests choose which object they think the hidden item is under on their phone

Reveal — the result is shown; guests see whether they chose correctly

Thank You — optional end screen; closing message, sponsor content, or URL redirect

Each stage has a customizable message field in the Control tab — this text appears on the guest's phone during that stage

For activations using custom mobile graphics uploaded through the Design tab, text can be built into the graphic and the message field left empty

Optional — can be disabled

Default duration: 10 seconds; 5 seconds is commonly used

Supports a URL redirect

When using Custom Video: the video stops when this stage's timer expires

The mobile experience and the video do not sync automatically when using Custom Video

Measure each section of your video and enter those durations as stage timers in the Control tab

When timers match the video, the phone and video board appear in sync to guests

Watch your video and time each section: Hide, Gameplay, Selection, and Reveal

Video editing software such as Adobe Premiere Pro gives exact timecodes — the most accurate method

A stopwatch is a reasonable starting point if editing software is not available

Go to Control → click into each stage → enter the duration in seconds

Confirm the sum of all stage timers is at least equal to the total video length

When using the Unreal build, the Gameplay stage duration is set automatically by the platform

It is determined by the difficulty level and number of items — it cannot be changed manually

All other stage timers (Hide, Selection, Reveal, Thank You) can still be configured

The mobile advances to the next stage before the video reaches that point

Example: if Gameplay is shorter than the actual shuffle in the video, guests see the selection screen while the objects are still moving on the big screen

Guests remain on the current stage after the video has already moved past it

The video stops before its natural end — the platform stops it when the Thank You stage expires

Timers control when the mobile moves between stages

Timers control when the video stops (via the Thank You stage end)

Timers do NOT affect the video's speed, content, or sequence

The pre-rendered video plays at its own fixed pace regardless of timer changes

Adjusting one timer shifts when all subsequent stages begin

Always think through the full sequence when making adjustments

Located in the Gameplay stage settings in the Control tab

When using Custom Video: controls how many choices appear on the guest's phone; must match the number of shuffling objects in the video exactly

When using Unreal: controls both the number of objects in the Unreal scene and the mobile choices simultaneously — they are always in sync

Options: 3, 4, 5 for white-label Unreal; 3, 4, 5, or 6 for Custom Video

Quad Box — grid layout; for 3 items: two on top, one centered; for 6 items: two rows of two stacked

Carousel left/right — guests swipe horizontally; works for any count

Carousel up/down — guests scroll vertically; works for any count

The platform advances through each stage automatically when the timer expires

No operator input needed after clicking Start

The Thank You stage ends and the activation resets automatically

Works the same way for both Unreal and Custom Video

The operator clicks Move to Next Stage at every transition

Gives the operator full control to hold any stage as long as needed

The activation does not stop automatically — the operator clicks Live or Stop after Thank You

Works the same way for both Unreal and Custom Video

Activations involving live contestants on stage

Events with significant crowd participation or banter that may extend stages unpredictably

Any scenario where a host or operator may need to hold a stage longer than a preset timer allows

Clicking Start launches the activation immediately — the video begins through the mainboard link automatically

Click Start at the moment you want the activation to begin

The clip server controls when the video plays — the platform does not trigger it directly

Let the producer know you are ready approximately 30 seconds before the video rolls

Click Start as the video begins so the mobile experience and video board are aligned from the first frame

Click Start when you want guests to begin participating — coordinate with whatever external content is being shown

Make sure you are on the Control tab before clicking Start

For Custom Video activations: confirms stage timers match the video before guests experience it

For all configurations: confirms the mobile experience looks and behaves as expected

Plan for two to three test runs — adjusting timers is normal and expected

Open the mainboard link and go fullscreen on your display device (not applicable for Mobile Only)

Click the chain-link icon next to the QR code to open the mobile experience in a browser tab

Position both so you can observe them simultaneously

Does the mobile move through each stage at the right moment relative to the video?

Does the video play all the way through the reveal without stopping early?

Does the selection screen show the correct number of choices?

Do all stage messages read correctly on the mobile?

If the mobile is early at a stage: that timer is too short — increase it

If the mobile is late at a stage: that timer is too long — decrease it

If the video stopped early: total timers are shorter than the video — increase one or more