Shuffle — Platform Guide

A video or Unreal output plays on the video board while guests participate on their phones simultaneously

Stage timers must be configured to keep the mobile experience in sync with the mainboard content

Supports both Automatic and Manual flow modes

The most common configuration

The Unreal build or Custom Video plays through the mainboard output URL as a standalone display

No mobile participant interaction

The platform is used purely for content delivery to the video board

The platform runs the mobile interaction with no video output from the platform itself

Stage timers are configured to match a video played from an external source — clip server, broadcast system, or other

The platform does not need any video loaded to operate the mobile experience

The operator must set timers accurately since there is no in-platform video to compare against during testing

Supports both Automatic and Manual flow modes

Plays a pre-recorded MP4 file through the mainboard output URL

The video plays at its own fixed pace — it is a pre-rendered file and is not affected by anything in the platform during playback

Stage timers must be set to match the video's section durations

Requires significantly less computing power than running Unreal live

Starts automatically when Start is clicked (if not using a clip server)

The video source can be a Unreal recording, a third-party production, or any compatible MP4

The video stops when the Thank You stage timer expires

Renders the shuffle game in real time using the platform's Unreal Engine

Available as white-label (8 scenes, configurable options) or a fully custom build

Runs through the same mainboard output URL as Custom Video

Requires significantly more computing power than Custom Video

Not recommended for game day use — the same content can be recorded and used as a Custom Video

When run live: the Gameplay stage duration is fixed by the platform; it cannot be manually adjusted

Number of Items controls both the Unreal visual and mobile choices simultaneously

Enable Bounce and Enable Percentage apply to Unreal mode only — no effect on Custom Video

Build and configure the activation in Unreal mode

Record the Unreal output as a video file

Upload the recording as a Custom Video

Use the Custom Video for all live event runs

The Gameplay timer is set automatically by the platform when using the Unreal build

It is determined by the difficulty level and number of items selected

It cannot be manually changed — this is a fundamental difference from Custom Video

Gameplay durations from shortest to longest:

Easy, 3 objects — shortest

Easy, 5 objects

Medium, 5 objects

Easy, 4 objects

Hard, 3 objects

Medium, 4 objects

Hard, 4 objects

Hard, 5 objects — longest

Controls both the number of objects displayed in the Unreal scene AND the number of choices on the guest's phone

The two are always in sync — changing this one setting updates both simultaneously

Options: 3, 4, or 5 for white-label builds

Random — the outcome is not predetermined; the winner plays out live in the Unreal build

Preselected — a specific object can be chosen as the winner before the activation begins

The starting position cannot be preselected in either case

Applies equally to white-label and custom builds

A fully bespoke Unreal activation — custom scene, hidden object, shuffling objects, optional intro, audio, hard-coded branding

Runs through the same platform interface as the white-label build — same Control tab, same stage timers, same flow modes

Custom builds typically include a full set of custom mobile assets

Number of objects can be client-specified or system-defined

Winner selection works identically to white-label

Pre-recording and uploading as a Custom Video is equally recommended for custom builds

1. Title — shown before Start; no timer; stays on screen until Start is confirmed

2. Hide — first timed stage; begins when Start is clicked

3. Gameplay — begins when Hide timer expires; Gameplay timer is fixed in Unreal, configurable in Custom Video

4. Selection — begins when Gameplay timer expires; guests choose their object

5. Reveal — begins when Selection timer expires

6. Thank You — begins when Reveal timer expires; optional; video stops when this timer expires (Custom Video)

Timers DO control: when the mobile experience advances between stages

Timers DO control: when the Custom Video stops (via the Thank You stage end)

Timers do NOT control: the speed of the pre-recorded video

Timers do NOT control: what appears in the video or when

The pre-recorded video plays at its own fixed pace regardless of any timer changes

Each stage begins exactly when the previous stage's timer expires

Adjusting one timer shifts when all subsequent stages begin

Example: extending Selection by 4 seconds pushes Reveal to begin 4 seconds later

The video is cut off before its natural end

The platform stops the video when the Thank You stage timer expires

If the reveal has not yet appeared when Thank You ends, guests will not see it

Each stage advances when its timer expires — no operator input needed after Start

Thank You stage ends and the activation resets to Title automatically

Recommended for most activations

Each transition requires the operator to click Move to Next Stage

Sequence: Start → Hide → click → Gameplay → click → Selection → click → Reveal → click → Thank You → click Live/Stop

The activation does NOT stop automatically in Manual mode

If the operator does not click Move to Next Stage, the mobile stays on the current stage indefinitely

Recommended when live contestant interaction or crowd involvement may require holding stages

Cause: The Gameplay stage timer is shorter than the shuffle section of the video.

Fix: Increase the Gameplay stage timer. Measure the shuffle section of your video and enter the correct duration.

Cause: The Selection stage timer is shorter than the selection window in the video.

Fix: Increase the Selection stage timer to match the actual selection window in the video.

Cause: The total of all stage timers is less than the video's total length. The video stops when Thank You expires.

Fix: Add up all stage timers and compare to the full video length. Increase one or more timers until the total equals or exceeds the video length.

Cause: The Start button was not clicked at the same moment the video began playing.

Fix: Tighten the coordination with the Start click and the video start. If using a clip server, communicate more precisely with the producer on cue timing.

Cause: Number of Items in the Gameplay stage does not match the video.

Fix: Go to Control → Gameplay stage → Number of Items and set it to exactly match the number of objects in the video.

Cause: Flow mode is set to Manual. In Manual mode, the activation does not stop automatically.

Fix: After the Thank You stage, click Live or Stop to end the session. Or switch to Automatic mode for future runs.

Cause: The mainboard link is open on the operator's laptop but not on the display device, or it is not in fullscreen.

Fix: Open the mainboard URL in a browser on the actual display device and go fullscreen.

This is expected behavior. Stage timers do not change the pre-recorded video in any way.

The video plays at its own fixed pace — timers only control when the mobile advances between stages.

The only exception: the video stops when the Thank You stage timer expires.

Cause: You are using the Unreal build. In Unreal mode, the Gameplay duration is fixed by the platform and determined by difficulty level and number of items.

The Gameplay timer can only be manually configured when using Custom Video mode.

These settings apply to Unreal real-time rendering mode only. They have no effect when Custom Video is selected.

If you are running a pre-recorded video, these settings can be safely ignored.