Trivia Mania — Knowledge Base

Your branch ID and secret

Your branch URL — provided by your client success representative

Navigate to the CUE Platform login page

Enter your branch ID and branch secret in the fields provided

Enter your credentials and click Log In

You will land on your branch dashboard — a blank screen or a populated view are both normal

The top navigation bar lists all products available in your account

Click Trivia Mania to open the product — use the arrows to scroll if needed

Click your gear icon in the top right corner

Select Main Menu to access global settings including design, language, mobile menu structure, and global prizing

To return to Trivia Mania from the main menu, click Trivia Mania in the product navigation bar

An instance is a complete, self-contained activation setup within Trivia Mania

It holds your design settings, control settings (rounds, questions, timers), and prizing configuration

Every account starts with a Default instance — it is always present

Create additional instances for different events, venues, or visual themes

In the Instances column on the left, click the + button

Enter a name and confirm — the new instance appears below Default in the list

Start button — launches the trivia game

QR code icon — access the fan-facing link and QR code

Mainboard Output icon — open the video board output URL

Three-dot menu — access instance settings or delete the instance

Use separate instances when you need different visual designs for different events

Use a single instance with multiple rounds when you want different question sets but a shared design

Click the QR code icon in the instance row

Save QR Code — downloads a high-resolution PNG to your device, suitable for print

Copy QR Code — copies the image to your clipboard for use in graphics

Copy URL — copies the direct link; share on social media, email, or your event app

Chain-link icon — opens the participant view in a new tab so you can test it

Click the mainboard icon in the instance row

Copy the URL and open it in a browser on your display screen, then go fullscreen

Or click the chain-link icon to open it directly in a new tab

The display updates in real time — no refreshing needed during the game

Open the participant link on your phone or a browser tab to preview what guests will see

Open the mainboard link in a separate window to verify the video board output simultaneously

Go to Control in the instance navigation

Click Add Round, enter a name, and click Add

You can add multiple rounds to one instance — only one can run at a time

To rename or delete a round you can hover to the right of the round name and a three-dot menu will appear, click here to get to 'edit' and 'delete'

In the Questions section of your round, click Add Question

Type or paste your question — 120 character maximum

Select Multiple Choice or Free Response

Enter each answer option and mark the correct one

Optionally add an image to each answer choice using the upload icon

Use Auto, Grid, or List display mode to control how answers are laid out on screen

Enter the primary correct answer

Add additional acceptable answers for abbreviations, alternate spellings, or date formats

Each question has separate media fields for the video board and participant devices — they can be different files

Supported: JPEG, PNG, SVG (max 2 MB) and video (max 15 MB)

Toggle Disable Media Frame to remove the decorative border and let media sit directly on your background

Click Add Media in the Questions section to insert a full-screen image or video slide with no question text

Useful for sponsor messages or video segments between questions

Use the six-dot drag handle on the left of each question to move it to a new position

In the Questions section, click Export

A JSON file downloads to your device containing all questions in the round

Use this as a backup or share it for reuse at future events

Click Import in the Questions section

Select your JSON file — all questions load immediately

Edit, reorder, or delete individual questions after importing

A staff member or host clicks Move to Next Stage to advance the game at every step

Timers run down but the game waits at zero until the operator acts — no automatic advancement

Best for live-hosted events where someone is controlling the pace

The game advances through all stages automatically based on your timer settings

No operator input needed after clicking Start

Each guest sees a Start button on their device and begins the game when they choose

The operator clicks Start once — guests can join anytime during the activation window

The video board displays a live leaderboard as guests complete the game — not the questions themselves

Best for lobby experiences, social campaigns, or multi-day activations

The first thing guests see after Start is clicked

Default: 60 seconds — shorten to 10–15 seconds for most live events – should not be less than 3 seconds

How long guests have to answer each question — default 60 seconds

10-15 seconds is recommended for live events to increase engagement and reduce ties

Choose a linear bar or circular ring display for the timer in the round settings

Default: 500 points per question

1,000-2,000 is recommended if high-value prizes are available, to avoid a chance of ties

Points decrease each second — a higher deduction rate rewards faster answers and reduces ties

How long the correct answer is shown after each question closes — default 3 seconds – should not be less than 2 seconds

An optional brief screen showing the next question number between rounds — off by default

Duration: 3 seconds; toggle on in your round settings

Round chaining connects multiple rounds within one instance so they transition automatically — no stopping and restarting between games

Toggle Round Chaining on at the top of the Control panel

Additional options appear: Round Order, Flow Mode, and Leaderboard Duration

Sequential: rounds play in the order listed

Random: the next round is selected randomly

Manual: the operator clicks to advance from one round to the next

Automatic: the game advances after the leaderboard duration expires

On-Demand: each guest transitions asynchronously based on user stand and then on timers

How long the leaderboard displays between rounds before the next begins — default 10 seconds

Only available when Round Chaining is enabled

In your instance, click Design, then click Color

Each game element has its own color field: background, question text, question frame, answer tiles, timer, buttons, and more

Click the paint bucket icon next to any element to open the picker

Enter a six-digit hex code to match your exact brand color — full opacity is applied automatically

Use the opacity slider to make any element partially or fully transparent

Click Add Swatch to save a color for quick reuse across the activation

Select Horizontal, Vertical, Diagonal, or Radial to apply a gradient to any color field

Your question text and background must always contrast clearly

Test your color choices using the participant link preview before going live

In Design, open the Fonts drawer and upload your OTF or TTF font file

Multiple fonts can be uploaded but only one is active at a time

The active font applies to all text in the activation

Images: JPEG, PNG — maximum 2 MB

Videos: maximum 15 MB

PNG transparency is supported and respected when layered over backgrounds

Use 16:9 aspect ratio for mainboard backgrounds for best results. Backgrounds/splash uploads scale proportionally to fill the mainboard output

Use 9:16 aspect ratio for mobile backgrounds and splash page for best results. Backgrounds/splash uploads scale proportionally to fill the mobile screen

Mainboard Background and Mobile Background — displayed on the Title/Welcome screen

Mainboard Game Title and Mobile Game Title — displayed on the Title/Welcome screen

Team Logo and Sponsor Logo — appear in the header

Mainboard Splash and Mobile Splash (if uploaded) — full-screen image before the game begins that overrides all other uploads listed above

Mainboard Background and Mobile Background — persistent throughout the game

Mainboard QR Code — shown during the countdown stage if the QR countdown option is enabled

If both Team Logo and Sponsor Logo are uploaded, they share the center space beneath the Title image

If only one logo is uploaded, it centers automatically

Open Design and select Marketing Banners

Upload banner images — required aspect ratio: 8:1 (e.g., 800 × 100 pixels), max 2 MB each

Upload as many banners as needed — they rotate automatically at the top of participant devices

Use multiple banners to rotate through several sponsors or promotional messages

Choose how many players appear at the end of the round: Top 3, Top 5, Top 10, or First Place only — default is Top 10

Toggle between Rectangular and Circular answer tiles

Enable or disable a drop shadow on answer tiles

Enable a stage fade transition for smoother visual transitions on the video board

Toggle on to display a QR code during the countdown stage so guests can scan and join before the first question

Choose Circular (animated ring) or Linear (depleting bar) countdown style

Alignment: anchor content to the top or bottom of the video board

Margins: set left, right, top, and bottom as percentages — content scales proportionally within the margins

The background always fills the full screen regardless of margin settings

Toggle on Custom Mainboard Editor and click Editor to customize the layout of every screen on the video board

In Design, open the Dialogues drawer

Countdown Title — text shown during the countdown stage (e.g., a sponsor message or call to action)

Question Number Screen Header — label shown on the question number interstitial (if enabled)

Game Title — displayed in the header area during gameplay

Leaderboard Title — heading on the end-of-round leaderboard screen

Each field shows a character limit — stay within it to ensure clean display

Click your avatar → Main Menu → Global Prizing → Add New Prize

Enter a name (internal) and assign a category if desired

Click Use Editor to open the visual coupon builder

Upload a background image — design a 9:16 portrait image in your design tool and upload it for a fully branded coupon

Click Share in the editor to add an SMS or Email button — guests can send themselves the prize

Delete the sharing button if you want a simple display-only coupon

Set limits to control how many prizes one person can receive: one per event, one overall, or a custom number

Confetti plays when a prize is awarded — click Demo to preview it

Customize confetti colors using the color pickers

Toggle on a post-claim message to appear after the guest saves their prize

In your instance, click Prizing → Add New Prize

Set the total quantity available, select Distribution Type, choose a Condition Type, and select your prize from the library

Automatic: prize delivered immediately when the guest meets the condition — recommended for most setups

Manual: prizes held until you click Distribute All Manual Prizes — required for rank-based prizes in On-Demand games

Participation: anyone who completes the game receives the prize

Rank: guests finishing in a specified rank range receive the prize

Points: guests earning a minimum point total receive the prize

Time: based on total game completion time

Games Played: after completing a set number of games

In the coupon editor, click Share → SMS — a button is added to the coupon

When a guest claims the prize, they enter their phone number and receive it via text

Click Share → Email — guests enter their email address to receive the prize

Toggle on Backend Registration in the prize settings to add a form guests complete before or after claiming

All submitted data is captured in the prize report

Go to Global Prizing, open the prize, and click Save Prize Report

The report includes username, prize category, timestamp, and any collected contact data

In your instance, click Analytics and select the instance from the dropdown

Each row is one game session — from clicking Start to clicking Stop

QR code scans: how many times the link was opened or QR code was scanned

Total players: all who participated; Unique: first-time participants; Returning: previous participants

Click Save Report to export an Excel file with per-player username, time in game, questions answered, and total points

Go to Main Menu → Global Prizing, open the prize, and click Save Prize Report

The report includes: username, prize category, date and time of delivery, and any contact data collected

Use Clone Prize to duplicate a prize as a starting point — useful for events with many similar prizes