We are very sorry to see you go! If you need to cancel your subscription, simply navigate to "Profile > "Billing & Subscriptions > "Billing" in your account settings, then select "Cancel Subscription" under the plan you wish to cancel.
Verifying Billing Details
To confirm who is paying for your subscription:
Navigate to Profile > Billing & Subscriptions > Billing in your account settings.
Check the payment information on file. If your personal card is listed and you believe your brokerage should cover the subscription, you will need to update the payment details. Note that support cannot change billing details for you; this must be done by your team or yourself.
Managing Payment Sources
If you wish to change who pays for your subscription:
Access your account settings.
Update the payment source to either your personal payment method or the agency's payment method, depending on your preference. This allows you to take control of your subscription payments.
Then confirm your cancellation on the next page, and you're all set.
If you have any trouble with this or can't access your account to cancel your subscription, email us your request to cancel here: support@curatedsocial.com.
Renowned's Refund Policies and Subscription Cancellation Options
Renowned provides clear guidelines on refund policies and subscription cancellation options to ensure transparency and customer satisfaction. Below, you'll find an overview of these policies and the steps you can take if you need to request a refund or cancel your subscription.
Overview of Refund Policies
Renowned's refund policies are governed by the Terms and Conditions agreed upon at the time of subscription. Here are the key points:
Refunds for Auto-Charged Subscriptions: Renowned does not offer refunds for subscription fees already paid for the current subscription period. If you no longer wish to use the service, you can cancel your subscription to stop future billing at the end of the current period.
Refunds for Review Updates: If you need to update a review, you must request approval from your client to edit the existing review. Refunds for payments related to review updates are not explicitly detailed, so it is recommended to follow up with Customer Support for clarification.
Steps for Requesting a Refund
If you believe you are eligible for a refund, follow these steps:
Review the Terms and Conditions: Ensure that your situation aligns with Renowned's refund policies.
Contact Customer Support: Reach out to Renowned's Customer Support team to initiate your refund request. Provide all relevant details to expedite the process.
Await Further Communication: Depending on the nature of your request, the appropriate team (e.g., Account Management) may contact you for resolution.
Subscription Cancellation Options
If you wish to cancel your subscription to avoid future charges, follow these steps:
Log in to Your Account: Access your Renowned account using your credentials.
Navigate to Subscription Settings: Go to the subscription management section of your account.
Check Your Current Plan: Ensure your account is not already on the Basic (Free) plan with no active subscription.
Select 'Cancel Subscription': Follow the prompts to confirm your cancellation. Your subscription will remain active until the end of the current billing period.
Frequently Asked Questions
Can I get a refund for unused subscription time?
No, Renowned does not provide refunds for unused subscription time within the current billing period. You can cancel your subscription to prevent future charges.
What should I do if I need to update a review?
You must request approval from your client to edit an existing review. If you have questions about payments related to review updates, contact Customer Support for assistance.