Every time one of your bills is paid with your Cushion card, you receive a payment success notification showing the amount that was paid for your bill. It looks something like this:
You also get a receipt from Cushion showing the amount charged to your connected debit card to fund the bill payment that looks like this:
Typically, the amount charged to your debit card is the same as the amount paid on your bill.
However, if you received a refund from a merchant on your account, we will apply the refund amount to your bill payment and use your connected debit card to make up the difference. This results in the amount charged to your debit card for the bill payment being less than the amount of the bill payment itself.
For example:
You received a refund from Klarna on 1/25 for $80 and the balance on your Cushion account will be $80.
There is an upcoming bill on 1/27 that your Cushion card is linked to for $100. We will use $80 out of the 'Cash Credits' you have in your Cushion account.
This leaves the balance on your Cushion account as $0.
We will charge the difference of $20 to your connected debit card.
In the example above, you will receive a receipt from Cushion that states the amount charged is $20.
To gain a better understanding of how refunds work, take a look at this article here:
If there is anything we can clear up, please reach out to support@cushion.ai for further assistance.