The Runs tab in Flowsite lists all the connections made between Dashpivot & Xero.
If you notice that a run has received an error, below lists some of the common errors/warnings & how to rectify them:
Error/Warning | Explanation | Action |
Error: Some hours have no tracking item specified | When you've mapped a Dashpivot column to a tracking category, all line items must contain a tracking item | Make sure a tracking item is specified for the hours, and try again. |
Error: Employee could not be found in Xero | Names need to identically between Dashpivot & Xero else Flowsite won't be able correctly match the information | Review the naming of this individual in both Dashpivot and Xero to check they are identical
Tip: Check there are no additional 'spaces' at the start/end of the name |
Error: Tracking item could not be found in Xero | The tracking item selected on Dashpivot couldn't be found in Xero | Review the naming of the tracking item in both Dashpivot and Xero to check they are identical
Tip: Check there are no additional 'spaces' at the start/end of the name |
Error: More than one pay period detected | The dates selected in the table do not all fall within the same pay period for the employee | Make sure all dates fall in single pay period, and try again |
Error: No contact specified | A contact must be specified for the Xero invoice/bill integration |
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Warning: Some hours have no date specified | In the form, date fields are missing data | Make sure a date is specified for the hours, and try again.
Tip: Make this field Required in the form so that users can't leave it blank |