📝 Overview
Maintenance Mode is an account option that lets you suspend or pause your account while saving your settings and data during months when the software is not being utilized. This includes all account preferences, settings, customer records, and past and future appointments.
⛔️ Please Note: This is different than cancelling. Should you choose to cancel your account and wish to reactivate it later, your settings and data will not be saved, as this information is purged regularly from our servers.
💰 Maintenance Mode Rates
Learn about the costs associated with keeping your account in Maintenance Mode.
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Maintenance Mode is paid monthly and cannot be paid up front.
Monthly Subscription Cost | Maintenance Mode Rate |
Up to $500 | $19/month |
Above $500 | $49/month |
⚠️ Please Note: Maintenance Mode will temporarily disable access to Site Administration for all users. Please use the Reports section to retrieve any necessary data prior to submitting your Maintenance Mode request.
🌟 Why Use Maintenance Mode?
Maintenance Mode lets you avoid regular subscription fees while keeping your account setup, settings, and data fully intact until you're ready to return.
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Avoid regular monthly subscription fees when not actively using your account.
Preserve your account and save your entire setup, including system settings and data.
Temporarily restrict access to Site Administration for all users.
Maintenance Mode is also a great option for seasonal organizations to avoid paying the regular subscription fee during the off season.
🔑 How To Request Maintenance Mode
Only a Headquarter Administrator can request Maintenance Mode by submitting a support ticket under the Billing/Account Status category.
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To enter Maintenance Mode, you must contact our Support team.
Before submitting your request, it is recommended that you disable the Customer View.
Disable the Customer View:
Click the Settings tab.
Click Customer View Preferences on the left.
Set Preference #24 (Disable the Customer View) to Yes.
Click Update.
🔄 Reactivate Your Account from Maintenance Mode
Below are steps for Headquarters Administrators to reactivate the account, depending on account configuration.
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Most small and medium-sized businesses (SMBs) with a credit card on file can log in to Site Administration and reactivate their subscription independently. If the Reactivate Subscription option is not available upon login, you will need to contact our Support team for assistance.
Self-Service Reactivation (Most Accounts):
Go to the login page for the application (www.daysmartappointments.com).
Upon successful login, you will see a Reactivate Subscription option.
Click Reactivate Subscription. You will be charged a prorated amount from the date of reactivation to the anniversary of your previous billing period. On your next billing anniversary date, you will be charged the full amount. If the credit card on file for your account is expired, you will be prompted to add a new Payment Method.
Complete the process by reviewing your invoice and completing the transaction.
Re-enable the Customer View:
Once your account is reactivated, re-enable the Customer View by following these steps:
Click the Settings tab.
Click Customer View Preferences on the left.
Set Preference #24 (Disable the Customer View) to No.
Click Update.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
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What happens to my data if I cancel instead of using Maintenance Mode?
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If you choose to cancel your account rather than use Maintenance Mode, your settings and data will not be automatically saved, reach out to Support for more information. Account data is purged regularly from our servers. Maintenance Mode is the recommended option if you wish to preserve your account setup and data.
Who can reactivate an account from Maintenance Mode?
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Any Headquarters Administrator profile on the account may log in and initiate the reactivation process through Site Administration, provided self-service reactivation is available for their account. Contact Support if you encounter an issue and they'll be able to reactivate the account.
What should I do before requesting Maintenance Mode?
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It is recommended that you disable the Customer View before submitting your Maintenance Mode request. Additionally, use the Reports section to retrieve any necessary data prior to submitting, as Site Administration access will be temporarily disabled for all users during this time.