Handling Chargebacks with CardConnect

What is a Chargeback?

A Chargeback occurs when a client or the client's bank challenges all or part of a purchase

The client is claiming that the credit card transaction was processed without their permission or participation.
The client's bank is claiming that the transaction was processed without sufficient electronic authorization or account verification.
The client is claiming that the goods or services received were not as described on the transaction receipt or other documentation presented to the client at the time of the purchase or that the merchandise was received damaged, defective or otherwise unsuitable for the purpose sold.
The client is claiming that a No-show fee was billed to their account or that an addendum charge was added to an original valid transaction from the same business.
The client is claiming that a single transaction was falsely processed more than once to the same card number, at the same location, for the same amount and on the same date.

DaySmart is not responsible for any disputes initiated by a client against the business. Therefore, chargebacks must be resolved directly between the business and the client.
To receive notifications for chargebacks on your merchant account, refer to this article to enable dashboard and email alerts.

Locate the Chargeback
- Log into your CardPointe account
- Select the Reporting tab, then click Chargebacks
- From here, you will find the Chargeback Date, the Reason for the chargeback, and the $ amount
- You can click on the Transaction # the original transaction information including the transaction date and the client information.
Settle the dispute with client
- Because chargebacks are initiated by the client or the client's bank, you'll want to communicate with the client to address the issue, referencing the common reasons listed above
If you believe the chargeback to be a mistake, you may contact the Chargeback department at CardConnect at (800) 281-6305.