📝 Overview
Underwriting is a review process that evaluates the legitimacy and financial risk associated with your account. It runs automatically during onboarding and may be triggered again under certain circumstances after your account is active.
The goal is straightforward: to make sure payroll funds can be moved safely and reliably on your behalf.
Underwriting runs alongside business verification (KYB). While KYB confirms your business entity information, underwriting looks at broader financial and operational signals to assess risk.
⚙️ When Underwriting Happens
During Onboarding
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Click the arrow to learn more about what to expect during onboarding
Your account undergoes an initial underwriting review once your core business and signatory information has been submitted. Your account remains restricted until this review is complete. This includes your KYB verification as well.
Once both are resolved, restrictions are lifted and you'll be able to run your first payroll.
After Activation
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Click the arrow to learn more about what to expect after activation
A secondary underwriting review may be triggered if you update or replace your business bank account after your account is already active.
Bank account changes are one of the most common indicators of fraud in the payments industry. This review is a standard safeguard: it does not mean anything is wrong with your account. It exists to:
Confirm the change was made by an authorized user
Verify the new bank account belongs to your business
Protect your workers and your payroll funds from unauthorized redirection
Your account will be temporarily restricted during this review and released once it's complete.
💡Pro tip: To avoid delays, try not to make bank account changes close to a scheduled payroll run.
🛠️ Account Restrictions
When your account is restricted, you won't be able to submit payroll until the review is complete. Restrictions are lifted once:
Your KYB and underwriting reviews are resolved
Any requested documents have been received
Any outstanding Requests for Information (RFIs) have been completed
How long this takes depends on the complexity of the review and how quickly complete information is provided.
📋 Requests for Information (RFIs)
In some cases, you may receive a Request for Information (RFI) asking you to submit additional documentation. RFIs are used to confirm things like business authority, bank account ownership, or signatory identity.
Responding promptly with complete, accurate documents is the fastest way to move through the review.
Common Documents by Business Type
Limited Liability Companies (LLCs)
Click the arrow to learn more about common document requests for LLCs
Click the arrow to learn more about common document requests for LLCs
Operating Agreement
Statement of Information / Annual Report
Member or Manager listings
Government-issued ID
Corporations
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Click the arrow to learn more about common document requests for corporations
Articles of Incorporation
Officer appointments
Board resolutions or consents
Annual filings
Government-issued ID
Partnerships (GP, LP, LLP)
Click the arrow to learn more about common document requests for partnerships
Click the arrow to learn more about common document requests for partnerships
Partnership Agreement
Management provisions
Government-issued ID
All Entity Types
Click the arrow to learn more about common document requests for all entities
Click the arrow to learn more about common document requests for all entities
Certificate of Good Standing: confirms your business is authorized to operate and in compliance with state authorities. Requested only when standard verification methods are insufficient.
Recent business bank statements: used to support financial review and confirm business type.
Utility bills or lease agreements: used as proof of address when other evidence isn't available.
Government-issued ID: confirms you are the authorized signatory on the account.
⚠️ Please note: ID verification is handled through a third-party provider. You'll receive a one-time link to complete the process.
This link expires after one week; opening it before you're ready to finish may cause it to expire early.
Wait until you're prepared to complete the full verification before clicking the link.
⏳ Review Timelines
Most underwriting reviews are completed within 48 hours of receiving complete and accurate information. Reviews requiring additional documentation may take longer depending on complexity and response time.
Submitting clear, complete documents as quickly as possible is the best way to keep things moving.
❓ Frequently Asked Questions (FAQs)
Find answers to common questions or additional details that may not be covered in the main instructions.
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Click the arrow to view frequently asked questions
What is underwriting and why does it apply to my account?
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Click the arrow to see the answer
Underwriting is a review process used to confirm that payroll funds can be moved safely on your behalf. It evaluates things like business legitimacy, bank account ownership, and signatory authority. All accounts go through underwriting as part of onboarding.
Why was my account restricted again after I changed my bank account?
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Click the arrow to see the answer
Bank account changes are one of the most common fraud signals in the payments industry. A secondary underwriting review is standard any time banking information is updated or a new account is added. This is a precautionary step and does not indicate a problem with your account. Most reviews complete within 48 hours of receiving the necessary information.
Will underwriting reviews happen again after my account is active?
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Click the arrow to see the answer
Possibly. The most common trigger for a post-activation review is a bank account update. In rare cases, a review may also be initiated if unusual account activity is detected. These reviews are designed to protect you, your workers, and your payroll funds.
Why is my account restricted?
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Click the arrow to see the answer
Accounts are restricted during underwriting and KYB review to prevent payroll from being submitted before the review is complete. Once all required reviews are resolved and any requested documents are received, restrictions are lifted automatically.
What happens if I receive an RFI?
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Click the arrow to see the answer
A Request for Information (RFI) means the review team needs additional documentation to complete your review. Common requests include business ownership documents, bank account verification, or government-issued ID. Respond as quickly as possible with complete information to avoid delays.
Why is ID verification required?
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Click the arrow to see the answer
ID verification confirms that you are the authorized signatory on the account. It's a standard step in the underwriting process and is completed through a secure third-party provider.
How long does the underwriting review take?
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Click the arrow to see the answer
Most reviews complete within 48 hours once complete and accurate information is on file. If additional documentation is needed, the timeline depends on how quickly it's submitted and the complexity of the review.
What can I do to speed up the process?
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Click the arrow to see the answer
Submit all requested documents promptly and make sure they're complete and legible. Avoid making bank account changes close to a scheduled payroll run. The faster complete information is received, the faster the review can be completed.