What Is AI Review Removal?
AI Review Removal is an AI-powered tool designed to help healthcare practices manage their online reputation by identifying and attempting to remove certain negative patient reviews from their Google Business Listing. By analyzing reviews through the lens of Google's Terms & Conditions, this product aims to flag and request the removal of reviews that may violate Google’s policies.
This product helps save time, protects the practice’s online image, and automates much of the review monitoring and flagging process.
How does it work?
We would need you to kindly provide access to your Google My Business account in order for our team to integrate the automation process of detecting and removing reviews.
Our automation uses dynamic variables to identify 1, 2, or 3-star reviews and determine how they violate Google’s Terms & Conditions.
The product flags these reviews for removal.
Our dedicated team will then communicate with Google to start the process of removing the Review.
Google investigates the review, determines that it violates its policies, and removes the review from your Google Listing.
Here’s what the AI Review Removal product can do for your practice:
Identify Problematic Reviews: The system automatically analyzes 1, 2, and 3-star reviews left by patients.
Detect Violations: Our AI tool compares these reviews against Google’s Terms & Conditions to identify any content that may be eligible for removal.
Initiate Removal Requests: Once a potential violation is found, our team begins the formal process of requesting removal through Google.
Ongoing Monitoring: Every new low-star review is scanned automatically so the process can begin right away.
Team-Managed Process: A dedicated team manages all communication with Google on your behalf to streamline the removal workflow.
Please Note: AI Review Removal does not:
Reply to or edit patient reviews.
Prevent future negative reviews from being posted.
Guarantee removal, as the final decision lies with Google.
FAQ:
What types of reviews can be flagged for removal?
1, 2, and 3-star reviews are scanned by default. Reviews must contain content that violates Google’s policies to be eligible for removal.
Can all negative reviews be removed?
No. Reviews can only be removed if they are found to violate Google’s Terms & Conditions.
How long does the removal process take?
Once flagged, the review is submitted to Google for evaluation. Timelines may vary, but the team works to expedite the process.
Does this tool respond to or modify patient reviews?
No. It does not respond to, edit, or interact directly with the reviews beyond requesting removal.
Please note that Google does not allow for any sort of review to be modified.
For more information on how to reply to your reviews using the power of AI, check our Review Reply product ➡️ https://intercom.help/deardoc/en/articles/11750244-review-reply
Will the system catch new negative reviews automatically?
Yes. New 1, 2, or 3-star reviews are automatically analyzed and submitted for removal.
Can I choose what ratings are considered for removal?
Our product aims to remove all 1, 2, and 3-star reviews. These negative reviews can undermine customer trust, impact SEO rankings, and reduce patient conversion.
Can I see which reviews have been removed using Review Removal?
Yes, you will receive a notification from Google each time a review is removed from your listing.
AI Review Removal helps you stay ahead by automatically flagging and requesting the removal of inappropriate reviews—saving time, protecting your online image, and ensuring your listing reflects the quality of care you provide. Let our AI and support team handle the heavy lifting so you can focus on serving your patients.