Hello there! We're thrilled to be part of your journey with your new products and want to ensure you have a smooth and enjoyable experience. Your dedicated team is here to help, so don't hesitate to reach out with any questions.
To get things rolling, we'll need access to your Google My Business profile and Social Media Platforms. Don't worry – we've simplified the setup process for you, and we've included some helpful articles and videos to guide you along the way!
Let's break down the essentials for a successful setup:
Google Owner Access
Ensure you're the listing owner and have all permissions to grant access.
Learn how to claim ownership here.
Facebook and Instagram Owner Access
Before you delegate access, make sure to connect your accounts in the backend to make everything run smoothly. Here's a guide on how to connect your Instagram and Facebook accounts.
Instagram Business Configuration
Your account needs to be a Business Account.
Allow access to messages
Delegating Facebook and Instagram Access:
Click the Leadsie link: https://app.leadsie.com/connect/getdeardoc/manage
Log in to Facebook: Use the Facebook account that manages your business assets.
Select Assets: Choose the relevant Facebook Pages, Ad Accounts, Pixels, or Catalogs that need to be shared. If Instagram is already connected to your Facebook Page, it will automatically be included in the access.
Approve the access request, confirming that all selected assets are correct.
Once approved, DearDoc will have access to both your Facebook and Instagram accounts, provided they are linked. DearDoc will be notified internally and take it from there!
Delegating Google Access:
Click the Leadsie link to start the process.
Log in to your Google Account: Use the account associated with your business's Google Ads, Analytics, or other Google services.
Choose Assets: Select which services (e.g., Google Ads, Google Analytics) to share access to.
Confirm Access by approving the requested permissions.
Delegating Deardoc access directly from your Facebook Business Page:
Log in to your Facebook page and navigate to the business profile.
Access the Professional Dashboard.
In the left-hand menu, scroll down and select Page Access.
In the People with Access section, click Add New.
Search for Content Fer Fregoso or Fernanda Fregoso AI and send an access invite.
Note: You do not need to grant 'Full Access'. Please provide content access only.
Note: Instagram does not allow direct delegation of DearDoc access. However, you can ensure that your Instagram account is linked to Facebook. Once access is granted through Facebook or via our integration with Leadsie, Instagram will automatically be included in your account's access permissions.
Apple Business Connect
Follow the simple steps in this article to invite DearDoc to Apple.
We're excited to help you make the most of these features! If you have any questions or need assistance, your dedicated team is just a message away. Here's to a fantastic journey with your new products! 🚀
Frequently Asked Questions
Why do you need access to my Google My Business and Social Media accounts?
We require access to enhance your online presence and engage with customers through AI-powered features. This allows us to set up valuable services like chat links, weekly posts, and review replies.
How can I claim ownership of my Google listing?
We've provided step-by-step instructions on claiming ownership. Simply follow the guide linked in the article to ensure you have the necessary permissions.
What's the purpose of the chat link on my Google listing?
The custom chat link redirects visitors to an AI-powered chat on a landing page, helping you capture leads and enhance customer interaction.
Why should I switch my Instagram account to a Business Account?
Turning your Instagram into a Business Account unlocks premium features like AI-powered chat interactions, improving engagement and functionality.
What services are included in the Elite Social Media Package?
The Elite Social Media Package includes premium features such as AI-powered chat interactions on both Facebook and Instagram, providing a comprehensive social media engagement experience.
Can I customize the content of the Weekly Google Posts service?
Yes, you have control over the content! The Weekly Google Posts service is AI-powered but customizable to ensure it aligns with your practice's unique information and updates.
How does the AI-powered Review Reply work for Google reviews?
The AI-powered Review Reply automates the process of responding to customer reviews on Google, saving you time and ensuring timely and thoughtful responses.
What if I encounter issues during the setup process?
Your dedicated team is here to help you out. Contact support via the live chat located in the lower-right corner of this page in a white-and-blue chat icon.