All CollectionsTroubleshootingTroubleshootingFix Chrome extension, microphone, and charting issues.MBy Matthew and 1 other2 authors·6 articlesBola Voice Troubleshooting GuideDentrix AscendISSUE: Bola is lagging and charts incorrectly once it catches up (Ascend)Moved: the lag troubleshooting steps for Dentrix Ascend now live in one article for every EHR.Microphone Troubleshooting : Allow mic permissions in chrome extensionHow to Uninstall and Re-install Bola Chrome ExtensionWhen having issues with Bola it might be helpful to uninstall and reinstall the chrome extensionHow to Find Your Bola Session IDWhere to find your session ID in the Bola Voice desktop app, the Chrome extension, and AI Scribe, and what to send support so the team can locate your session.Whitelisting Bola: Antivirus, Firewall, and Security Software SettingsWhat your IT team needs to allow so Bola can install, run, and update: web addresses, desktop app folders, the Chrome extension ID, and antivirus steps.
