If (1) your preferred email address has already been registered to a DeployGate account or (2) an Organization or Enterprise has sent an invitation to your preferred email address and that email address hasn’t been registered or used to create a DeployGate account, this error message will appear: “Another Organization or Enterprise has already sent an invitation to this email address.”

To use that email address, please review the instructions below.

Case (1): If the email address has already been registered to another DeployGate account, you can use it by updating a different email address to the account or deleting the account.

Case (2): If the email address has been invited to an Organization or Enterprise, you cannot use the same email address.

In the following example, if you attempt to change Account C’s email address to BBB@deploygate.com, the error message will appear.

Account

Registered Email Address

B

BBB@deploygate.com

Not a DeployGate user

Received an invitation to become a member of Account A’s Organization but hasn’t registered yet

C

CCC@deploygate.com

Current Individual account user

Attempting to change the email address to

BBB@deploygate.com will result in the error message being displayed

Solutions

You can use DeployGate with a different email address by performing any of the following three actions.

1. Use a different email address

Change your email address to one that hasn’t received a DeployGate invitation.

2. Register an account using the invitation sent to your preferred email address

Please use the invitation email you received from the Organization/Enterprise to register for an account.

If you’ve previously uploaded apps to your existing account, you will need to re-upload them to your newly created account.

You do not need to re-upload apps to an Organization or Enterprise.

Please delete your existing/old account if you no longer need it.

Please visit the following page for information on how to delete your account.

https://intercom.help/deploygate/en/articles/4536555

Example

In the chart above, register for Account B using the invitation sent from Account A to BBB@deploygate.com.Your Account B will become a member of Account A’s Organization.

*After going through this process, the BBB@deploygate.com email address will be registered with Account B. You will not be able to change Account C’s email address to BBB@deploygate.com.

3. Cancel the invitation and register your preferred email address with your existing account

First, please use the invitation email you received from the Organization/Enterprise to register for an account.

You can then delete this newly created account, which will allow you to change your existing account’s email address to your preferred email address.

Please visit the following page for information on how to delete your account.

https://intercom.help/deploygate/en/articles/4536555

Example

In the chart above, first register for Account B using the invitation sent from Account A to BBB@deploygate.com. Then, delete Account B. You can now change Account C’s email address to BBB@deploygate.com.

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