Unfortunately, both credit card companies and payment processor fees are part of running a business.
With Stripe (the world's leading payment technology used to handle transactions by Dermis and other companies like Uber, Lyft, Shopify, etc.) payment processing fees are a standard 2.9% + 30¢ fees on every transaction (read more about it here).
We understand this might be frustrating, which is why we give you the option to amortise your Stripe Fees as a "2.5% Service Fee" when your patients go to pay on your app's checkout.
To pass along Stripe fees to your patients, go inside App Builder > Settings and scroll down to the bottom until you see Transaction fees. Simply toggle it on.
This means that if a patient has a total cart value of £200, and decide to checkout, they will pay a Service Fee of £5 (2.5% of £200). This number will appear under the summary total.
This will mean your business will only pay 0.8 + 30¢ (2.5% - 2.9% + 30¢ = 0.4%+ 30¢), which is a smaller number compared to what you would normally pay: £6.1!