Before you can use WhatsApp for Business in DialLink, make sure your account meets the requirements and that the integration is available on your plan.
This article explains what’s required to get started and highlights important limitations that may affect setup.
Integration availability
WhatsApp for Business integration is available on Professional and Enterprise DialLink plans. If you’re on a different plan, the WhatsApp integration won’t be available in your workspace.
Required permissions
To set up WhatsApp integration, you must have admin permissions in DialLink.
Only admins can connect a WhatsApp Business account and manage WhatsApp senders.
WhatsApp Business account requirements
To use this integration, you need:
An active WhatsApp Business account
Access to a Meta Business Portfolio (WhatsApp Business Account / WABA)
During setup, you’ll be asked to log in via Meta and select the WhatsApp Business account you want to connect to DialLink.
Phone number requirements
Each phone number you want to use with WhatsApp in DialLink must be purchased and managed in your DialLink workspace. External phone numbers or personal WhatsApp numbers cannot be registered for this integration.
How many WhatsApp phone numbers you can register
The number of WhatsApp phone numbers you can register in WABA is determined by Meta. This limit depends on the verification status of your Meta Business Portfolio:
Unverified Meta Business Portfolio
Limited to 2 phone numbers across all WhatsApp Business Accounts
Verified Meta Business Portfolio
The default limit starts at 2 phone numbers per WhatsApp Business Account
As you send more messages and maintain high message quality, Meta may automatically increase the limit to 5, 10, 20, or more phone numbers, depending on usage and quality
Note. If you reach the limit set by Meta, you won’t be able to register additional WhatsApp senders until Meta increases it.
What’s next?
Once you’ve confirmed that your account meets all requirements, you can proceed with the setup: How to connect a WhatsApp Business account to DialLink