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My order is stuck at customs. Is there anything to pay?
My order is stuck at customs. Is there anything to pay?
Henning Aschmutat avatar
Written by Henning Aschmutat
Updated over 9 months ago

Customs performs random checks, so your order may be held if the customs officers wish to inspect the package. This procedure is not systematic, but if your parcel is held up in customs you might need to pay customs fees.

Kindly note that we have no control over this and cannot guarantee that your parcel will be exempted or not from being checked.

When you place your order, you will be able to see where your record is shipped from. That way you'll be able to anticipate if the parcel has a chance of being inspected or not.

If your order exceeds $2500, customs will ask you for an EIN and the payment of a customs tax. The recipient of the package must pay this tax.

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