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How do I make a return/exchange and how much are the related shipping costs?

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Written by Eva
Updated over 3 weeks ago

It is relatively simple:

  • Make your return or exchange request in your account using your order number.

  • Print the order confirmation email and insert it into your package.

  • Attach your return slip to your package.

  • Drop off your package at the nearest post office.

  • Follow your package to know its progress anytime.

The return shipping costs are free in case of damage or non-conformity of the product received within 14 days.

delivery GIF

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