You have a 14-day period from the date of purchase to exercise your right of withdrawal. After this period, we will no longer accept refund requests related to a change of mind.
To make a return or exchange, simply follow these steps:
Submit your return or exchange request from your customer account using your order number.
Print the order confirmation email and include it inside your package so we can identify it.
Attach the return label to the outside of the package.
Drop off the parcel at your nearest post office.
Track your shipment online to follow its progress.
Returned items must be in their original condition, unopened, and with their sleeves and packaging intact. No exchange or refund will be issued if the product has been used or opened (unless the return is due to an error or damage on our part).
Return shipping is free only in the following cases:
if the product is damaged
or if the product received does not match your order, provided the request is made within 14 days of receipt.
The refund will be processed automatically after we receive and inspect your package.