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Can customers reject the free gift?
Can customers reject the free gift?
Tom Janu avatar
Written by Tom Janu
Updated over a week ago

At the moment, customers cannot reject the free gift. If a customer is eligible for the free gift, he/she will always get it. We definitely plan to change this in the future and give customers a choice to opt out of the free gift.

But if you use the “Free Product Choice” gift offer, the customer will need to select from multiple gifts. If he/she does not select any, no gift will be added to the order.

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