Candy Rack Customization allows you to change where the Add/Upgrade, Continue, Close, and No, thank you buttons in the pop-up lead your customers. But what do these options mean?
You can pick one of the following options for the Add/Upgrade, Continue, Close, and No, thank you buttons, individually:
Use theme settings - respects the setup of your Theme and copies the behavior of the Add to Cart button. Wherever the Add to Cart buttons in your store are supposed to take the customers, that's what the Add/Upgrade/Continue/Close/No, thank you buttons with the "Use theme settings" action selected in Candy Rack will do.
Go to Cart - will take customers to the cart page
Go to Checkout - will take customers straight to checkout
Stay on page - no redirect, the customer will remain on the page where the parent product was added to the cart
Keep pop-up open - default setting for the Add/Upgrade buttons. Upsells are added to the cart and customers can add other upsells or leave the pop-up using the Continue, Close, or No, thank you buttons.
Exception: if you're using the Upgrade (true upsell) feature, please note that if the customer decides to add the true upsell to the cart and hits the Continue/Close button, they will always be redirected to the cart page. This flow is vital in order to avoid any technical issues. If you indeed need a specific setup for Upgrades, our team should be able to customize this flow for you, so don't hesitate to reach out to us.
Please note that the above-mentioned button settings are relevant only for pre-purchase upselling but not for post-purchase placement on the Thank You page. More information about placements in Candy Rack can be found in this article.
Any questions? Click the chat icon at the bottom right of this page or email us at support@digismoothie.com.