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Disputifier Smart Resolutions: Setup Guide

Here's how you can setup Disputifier's Smart Resultions

Updated over a month ago

Smart Resolutions allows your customers to instantly resolve issues through a secure resolution link—before they escalate into chargebacks.

Instead of customers filing disputes through their bank, Smart Resolutions gives them a fast, direct path to resolve the issue, protecting your dispute ratio, Visa VAMP ratio, and merchant account.

What is Smart Resolutions?

Smart Resolutions is a proactive dispute prevention system that gives customers the ability to resolve issues instantly through a secure resolution link.

This link can appear in:

  • Their banking app

  • Your payment statement descriptor

  • Your order confirmation and customer emails

Customers can click the link and resolve the issue immediately instead of filing a chargeback.

Benefits of Smart Resolutions

Smart Resolutions helps you:

  • Prevent chargebacks before they happen

  • Protect your Visa VAMP ratio

  • Reduce dispute volume

  • Protect your merchant account

  • Resolve customer issues faster

  • Improve customer experience and trust

This reduces risk while keeping your payment processing stable.

How Smart Resolutions works?

When Smart Resolutions is enabled:

  1. A resolution link becomes available to your customers

  2. Customers see this link in their banking app, emails, or transaction details

  3. The customer clicks the link to resolve the issue

  4. The issue is resolved instantly without becoming a chargeback

This prevents disputes from escalating and impacting your dispute ratio.

How to Set Up Smart Resolutions

There are three ways to enable Smart Resolutions. We strongly recommend enabling all three for maximum protection.

Method 1: Embedded Bank Resolutions (Recommended — Required Setup)

This is the most important step and is available directly inside the Disputifier app.

This enables resolution links inside your customer’s banking app for Visa transactions.

Steps:

  1. Log in to your Disputifier account

  2. Navigate to the Smart Resolutions setup page

  3. Complete the required fields

  4. Submit the form

Once completed, Disputifier handles the rest of the setup automatically.

After activation and a 1-2 week time to be setup with banking partners, customers will see a resolution option directly within their banking app.

Method 2: Statement Descriptor Resolutions (Advanced — Highly Recommended)

This method places your resolution link directly in your payment statement descriptor.

When customers view the charge on their bank statement, they can click the link and resolve the issue instantly.

Example:

Before:

SP STORENAME

After:

SP STORENAME.COM/HELP

This allows customers to visit your resolution page directly.
​
​Here's a detailed guide on how you can set that up

Method 3: Add Smart Resolution Links to Customer Notifications (Recommended)

This method adds resolution links to your customer emails, including order confirmations.

This gives customers a resolution option before they ever contact their bank.

Recommended placement:

  • Order confirmation emails

  • Shipping confirmation emails

  • Subscription confirmation emails

  • Subscription renewal emails

Setup guide

We strongly recommend adding this to your Order Confirmation email first, and then optionally to shipping and subscription emails.

▼ Step 1: Go to Shopify Notifications

  1. Log in to your Shopify Admin

  2. Click Settings

  3. Click Notifications

  4. Under Customer notifications, click Order confirmation

  5. Click Edit code

▼ Step 2: Insert the Smart Resolution snippet

Paste the following code near the bottom of the email, ideally after your support section.

Recommended HTML snippet:

{% if order %}

<tr>

<td style="padding-top:16px;">

<p style="font-size:14px; line-height:20px;">

Questions about your order? You can resolve issues instantly without contacting your bank.

</p>

<p>

<a href="https://YOUR-RESOLUTION-LINK.com"

style="background-color:#000000;

color:#ffffff;

padding:12px 20px;

text-decoration:none;

border-radius:6px;

display:inline-block;

font-weight:bold;">

Resolve an issue with your order

</a>

</p>

<p style="font-size:12px; color:#666;">

Fast and secure resolution helps prevent unnecessary chargebacks.

</p>

</td>

</tr>

{% endif %}

▼ Step 3: Replace with your Smart Resolution link

Replace:

https://YOUR-RESOLUTION-LINK.com

with your actual Smart Resolution link from Disputifier.

Example:

https://abc.com/help

▼ Step 4: Save and test

  1. Click Save

  2. Click Preview

  3. Send a test email

  4. Confirm the button appears correctly

Alternative: Simple text version

If you prefer a simple link instead of a button, use this:

<p>

If you have questions about your order, you can resolve them instantly here:

<br>

<a href="https://YOUR-RESOLUTION-LINK.com">Resolve your order issue</a>

</p>

Recommended additional placements

For maximum protection, also add the resolution link to:

  • Shipping confirmation email

  • Subscription confirmation email

  • Subscription renewal email

  • Customer support auto-responses

Recommended customer-friendly email text template

You can use this wording anywhere in your emails:

Subject line addition:

Need help with your order? Resolve instantly here

Email body example:

We're here to help.

If you have any questions or concerns about your order, you can resolve them instantly using the secure link below:

[Resolve your order issue]

This helps ensure the fastest resolution without needing to contact your bank.

Best practice: Enable all three methods

Each method protects you at different stages:

Method

Protection point

Embedded Bank Resolutions

Inside customer banking apps

Statement Descriptor

On bank transaction statement

Email Notifications

Before customer contacts bank

Using all three provides maximum protection against chargebacks.

When will Smart Resolutions start working?

Once configured, Smart Resolutions begins working automatically.

Customers will immediately start seeing resolution options, reducing dispute risk

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