Enrollment program timelines
The table below shows how long each enrollment program usually takes to go live once its timeline has started:
Program | Time to go live |
Ethoca and CDRN | 1–3 business days |
RDR | About 1–2 weeks (7–10 business days) |
TC40 (optional, on request) | 10–15 days after RDR is active |
Order Insights and Compelling Evidence | About 1–2 weeks (7–10 business days) |
Note: These are typical timelines. Most programs activate independently, so one program can go live while others are still being set up. TC40 is the exception: TC40 is optional and only enrolled when you request it, and it depends on RDR, so TC40 enrollment only starts once RDR is active for your account.
Frequently asked questions
When does the timeline start?
The enrollment timeline for each program depends on two things: whether we have access to your account, and whether you've provided the information that program needs.
1. Access to your account
Shopify stores: We need active Shopify collaborator access to your store to start Ethoca and CDRN enrollment. RDR (Rapid Dispute Resolution) is the exception: RDR enrollment can start without Shopify collaborator access, as soon as you provide your Visa ARN (Acquirer Reference Number).
Non-Shopify stores: We need access to your payment processor before enrollment can start.
2. The information each program needs
Each program is enrolled separately, based on the information it uses. You don't need to send your billing descriptor and Visa ARN at the same time. Each program's timeline starts as soon as you provide the information it needs and any required access is in place.
The table below shows which information starts enrollment for each program, and whether Shopify stores also need collaborator access:
Information you provide | Programs it starts | Shopify collaborator access needed? |
Billing descriptor | Ethoca and CDRN | Yes |
Visa ARN | RDR, and TC40 if you request it (once RDR is active) | No |
For example, for a Shopify store:
If we have Shopify collaborator access and you've provided your billing descriptor but not your Visa ARN, Ethoca and CDRN enrollment starts. RDR enrollment starts once you provide your Visa ARN. If you've requested TC40, its enrollment starts once RDR is active.
If you've provided your billing descriptor and Visa ARN but we don't have Shopify collaborator access yet, RDR enrollment starts right away. If you've requested TC40, it follows once RDR is active. Ethoca and CDRN enrollment waits until collaborator access is granted.
How is the estimated live date in my Disputifier portal calculated?
The estimated live date you see in your Disputifier portal is counted from the date you installed the Disputifier app. It doesn't account for when we received the access or information each program needs.
This means:
If you haven't provided the required access or information yet, the estimated live date in your portal isn't valid. Enrollment for each program only starts once its requirements are in place (see "When does the timeline start?" above), so the program will go live later than the date shown.
The estimated live date is an approximation, not a deadline. Even when all requirements are in place, the actual live date can be earlier or later than the date shown in your portal.
Note: To get a program live as soon as possible, provide the required access and information right after installing the Disputifier app.
Is TC40 enrolled automatically with RDR?
No. TC40 is optional and is only enrolled when you request it. Enrolling in RDR (Rapid Dispute Resolution) doesn't enroll you in TC40 automatically. To add TC40, contact our support team through live chat.
Why does TC40 need RDR to be active first?
TC40 depends on RDR. TC40 enrollment can only start once RDR is active for your account, so the TC40 timeline begins when RDR goes live, not when you provide your Visa ARN.
How long TC40 takes depends on when you request it:
If you request TC40 when RDR is already active: TC40 usually goes live within 10–15 days of your request.
If you request TC40 together with RDR: TC40 usually goes live about 17–29 days after RDR enrollment starts: about 7–14 days for RDR to go live, then 10–15 more days for TC40.
Which program goes live first?
Ethoca and CDRN usually go live first, within 2–3 business days. These programs send alerts so you can refund a customer before a dispute becomes a chargeback.
Which programs take the longest?
TC40 takes the longest, 10–15 days once RDR is active. If you request TC40 together with RDR, it goes live about 17–29 days after RDR enrollment starts, because it can only start once RDR is active. RDR takes about 1–2 weeks (7–14 days), and Order Insights and Compelling Evidence take about 1–1.5 weeks (7–10 days).
Will I receive alerts before every program is live?
Yes. Each program starts working as soon as it's activated. You don't need to wait for all programs to go live.
Why did I receive a chargeback right after my alerts went live?
Chargeback alerts only cover disputes filed after a program goes live. If you receive a chargeback shortly after Ethoca, CDRN, or RDR went live, the customer most likely filed the dispute with their bank before the program was active, so no alert could be sent for it. Disputes filed after the program is live can be caught as alerts.
Note: Chargeback alerts reduce chargebacks, but they don't eliminate them. Some disputes can still become chargebacks after your programs are live, for example when the customer's bank isn't partnered with the alert network.
Need help?
If a program hasn't gone live within the expected time, contact our support team through live chat.