All cancellation policies on Dockwa are marina-specific. There is no universal Dockwa cancellation policy. Each marina sets its own rules, and Dockwa applies the marina’s policy to every reservation made through our platform. This ensures consistency between the marina’s on-site operations and their Dockwa reservations.
Boaters may cancel their reservations by going to their Trips section in Dockwa and clicking Cancel on the relevant reservation.
Finding the Marina’s Cancellation Policy
Each marina’s cancellation policy is clearly displayed on:
The marina’s Dockwa profile
The reservation details before booking
See our article: Where to Find Marina-Specific Cancellation Policies
How to Cancel a Reservation
A reservation is officially cancelled when:
The guest clicks Cancel in their Dockwa reservation, or
The guest contacts the marina directly via phone, email, or Dockwa Message, or
The guest contacts Dockwa Support.
Tip: Have your Dockwa Reservation ID available when notifying the marina or Dockwa Support.
Refunds
After a cancellation:
The marina receives a refund request notification.
Refunds are issued according to the marina’s specific cancellation policy.
Once processed, you will receive a refund receipt email from Dockwa.
Complaints
Any complaints must be submitted to Dockwa within 24 hours of check-in.
Dockwa will mediate in extenuating circumstances.
Still need help? Contact the Dockwa Support Team by submitting a ticket here.