Help and Support
Access self-service resources, AI-assisted support, and ticketing channels to quickly resolve questions and issues
5 articles
- Help and SupportAn overview of Docupath's support features (Help Center, Support Questionnaire, Messenger), the first-line/second-line support model, and how support commitments depend on your agreement
- Configuring Partner-Led SupportConfiguring which organizations are supported by a partner, and where their support requests are routed
- Help CenterThe Docupath-managed Intercom help center where users browse and search articles organized into six collections
- MessengerThe Docupath-configured Intercom Messenger with Home and Messages spaces, and the AI chatbot with Help Center sources
- Support QuestionnaireThe support request form for raising issues, including its fields, severity levels, document auto-fill, and routing to Docupath or a partner