The Docupath Help Center is a library of articles covering the Docupath platform, its capabilities, configuration options, and step-by-step guides for working with its features. It is created and managed by Docupath as an Intercom help center, and is kept up to date as the platform evolves.
The Help Center is accessible to every user on Docupath.
How It Works
Accessing the Help Center
To open the Help Center, click the Help and Support dropdown in the navigation bar at the top of the Docupath platform and select Help Center. The Help Center opens in a new browser tab.
Article Collections
Articles are organized into collections, each focused on a different area of the platform. Every collection contains sub-collections, where the specific articles reside.
Getting Started: Getting started with the Docupath platform.
Platform Overview and Architecture: An orientation to what Docupath is and how its AI architecture works.
The Document Lifecycle: The lifecycle of a document in Docupath.
Custom Instructions and Business Logic: Docupath's business logic layer - the three-part system that governs how documents are interpreted, refined, and validated.
Integration, Implementation and Output: The organizational data model, configuring how validated data is delivered to downstream systems, controlling field-level outputs, and monitoring platform performance.
Administration and Governance: Tenant-wide configuration and governance. This is where support articles reside.
Searching and Navigating
You can find articles in two ways: using the search bar in the Help Center, or by browsing the collections and sub-collections manually. The Help Center is structured intuitively to make traversal, navigation, and finding information straightforward:
Breadcrumbs at the top of each article let you navigate back through the collection structure.
A Related Articles section at the bottom of each article surfaces similar content, generated automatically based on content similarity.
Notes
The Help Center is created and managed by Docupath as an Intercom help center.
Because the Help Center opens in a new browser tab, your Docupath session stays open in the original tab.