First and foremost, check that the other person has successfully saved your contact. When your Doorway is scanned, the recipient must save the contact card before closing the window.
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If your details are still not correct, please share your personal details via your Home Page: https://app.doorway.io/home

You may need to contact your Admin(s) if you do not have permission to edit your details yourself. You can find your admin contact information via your Home Page: https://app.doorway.io/home